Nights Hotel Operations Coordinator

1 week ago

Sydney, New South Wales, Australia beBeeLeadership Full time $80,000 - $95,000
Job Description

As a Front Office Supervisor - Nights, you will be responsible for overseeing the overnight operations of our hotel. Your primary objective will be to ensure that guest arrivals and departures are handled smoothly, accounts are balanced, and service standards are upheld.


Key Responsibilities:">
  • Assist the Night Manager in balancing daily transactions across all outlets">
  • Provide efficient, professional service for guest check-ins and check-outs">
  • Maintain accurate guest accounts and ensure all postings are correct">
  • Uphold strict security procedures to protect guest confidentiality and safety">
  • Respond to guest inquiries and resolve issues promptly and professionally">
  • Monitor and report safety hazards or system issues">
  • Ensure wake-up calls, mail, messages, and parcels are processed accurately">
  • Liaise with Housekeeping regarding room status and lost property">
  • Complete audit tasks and ensure accurate cashiering balances">
  • Maintain and secure express checkout envelopes and safety deposit boxes">
  • Support valet parking and assist guests with luggage if required">
  • Lead by example in delivering Total Customer Satisfaction">
  • Ensure smooth handovers and clear communication between shifts">
  • Participate in training sessions and departmental briefings">
  • Promote hotel services and actively upsell special offers">
  • Maintain grooming, conduct, and performance standards">
  • Maintain confidentiality of guest and staff information">
  • Induct and support new team members, ensuring brand standards are upheld">
  • Use guest feedback to improve service delivery and team performance
">Required Skills and Qualifications">

You must possess:

">
  • Previous experience in front office or night audit roles">
  • Strong leadership, communication, and problem-solving skills">
  • Calm, confident, and professional under pressure">
  • Detail-oriented with a passion for guest service">
  • Familiarity with hotel systems and audit procedures">Benefits">

We offer:

">
  • Complimentary meals, coffee, and uniform care">
  • Access to exclusive hotel and travel discounts for you, family, and friends">
  • Grow your career with world-class training and development programs">
  • Thrive in a supportive, inclusive workplace culture">
  • Participate in our Employee Assistance Program and referral incentives
">About Us">

At Autograph Collection, we value trust, respect, and excellence. We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.

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