Technical Support Specialist

18 hours ago

Adelaide, South Australia beBeeSolutions Full time $70,000 - $90,000

Job Summary:

We are seeking an experienced Technical Support Specialist to join our team. The successful candidate will be responsible for providing exceptional technical support to our clients, resolving their operational hardware and software issues efficiently and accurately.

About the Role:

As a Technical Support Specialist, you will be working closely with our clients to identify and resolve their technical problems. You will use your troubleshooting skills to quickly and correctly identify potential solutions, perform escalations, and ensure client satisfaction with the resolutions provided.

Key Responsibilities:

  • Support clients with their operational hardware (workstations, touchscreens, printers, etc) and software problems
  • Use your troubleshooting skills to quickly and correctly identify problems, potential solutions, and perform escalations
  • Ensure clients are satisfied with the resolutions you'll provide them
  • Conduct client procedural support and training
  • Recognise potential new or expansion revenue opportunities
  • Support other staff
  • Efficiently and accurately logging tickets through our ticketing system

Requirements:

  • Excellent problem-solving skills
  • Drive for great customer experience
  • Thorough knowledge of Windows Operating Systems
  • Great organisational skills
  • General networking understanding
  • Good understanding of printer hardware and drivers
  • BASIC to intermediate SQL Server knowledge
  • Hospitality and/or Point Of Sale experience
  • Call Centre or Technical Support experience
  • Experience using TeamSupport or other ticketing tools
  • Excellent written and communication skills
  • Ability to work under pressure
  • Ability to work both in a team and autonomously when working remotely
  • Eagerness to learn
  • Fluent in English, both written and verbal, is essential
  • Legally authorised to work in Australia

  • Technical Support Specialist

    23 hours ago

    Adelaide, South Australia beBeeMechanical Full time $100,000 - $140,000

    Job Opportunity: Technical Support SpecialistThe company is seeking a skilled and experienced Technical Support Specialist to join its sales team. This permanent, full-time position offers the opportunity to provide exceptional technical service and innovative solutions in a collaborative work environment.Key Responsibilities:Serve as the primary point of...

  • IT Technical Support Specialist

    2 days ago

    Adelaide, South Australia beBeeTechnician Full time $60,000 - $87,000

    Technical Support RoleWe are seeking a skilled and motivated technical support specialist to join our team. As a technical support specialist, you will provide expert assistance to end-users via various communication channels, ensuring their hardware and software issues are addressed promptly.The role involves diagnosing and resolving problems related to...

  • Technical Support Specialist

    19 hours ago

    Adelaide, South Australia beBeeSpecialist Full time $80,000 - $110,000

    Job Opportunity:We are seeking an experienced technical support specialist with a retail background to provide hands-on assistance for our stores' technology.Responsibilities:Deliver prompt technical support for store systems, including point-of-sale solutions and other equipment.Collaborate with store teams to resolve technical issues and ensure seamless...

  • Technical Field Support Specialist

    4 days ago

    Adelaide, South Australia beBeeSupport Full time $75,000 - $85,000

    Job Title:Technical Support SpecialistJob Description:The role of a Technical Support Specialist is to provide expert technical assistance in resolving customer technical issues, including troubleshooting and repairs. The ideal candidate will possess excellent problem-solving skills, the ability to work independently, and strong communication skills.The job...

  • Technical Support Specialist

    1 day ago

    Adelaide, South Australia beBeeSupport Full time $60,000 - $90,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. As a critical member of our internal IT operations, you will play a key role in ensuring the smooth functioning of our systems and providing exceptional support to our colleagues.The ideal candidate will have a strong background in desktop operating systems,...

  • Technical Support Specialist

    24 hours ago

    Adelaide, South Australia beBeeSupport Full time $69,260 - $76,303

    Job Title: Technical Support SpecialistThe successful applicant will be employed under the appropriate mode of employment, working 37.5 hours per week, with a salary dependent on their current employment status and tenure.Key Responsibilities:Provide technical support to students, staff, and facultyAssist in the maintenance and upkeep of school equipment and...

  • Technical Support Specialist

    1 week ago

    Adelaide, South Australia beBeeProblemSolver Full time $58,500 - $59,500

    Job Title: Technical Support SpecialistAbout the RoleWe are seeking a skilled IT professional to join our team in Melbourne, providing technical support for large-scale infrastructure and applications across Australia.Your ResponsibilitiesOffer frontline technical assistance as part of a centralised helpdesk teamTroubleshoot customised applications in a...

  • Technical Support and Training Specialist

    3 days ago

    Adelaide, South Australia beBeeDigital Full time $60,000 - $90,000

    Technical Support and Training SpecialistWe are seeking a Technical Support and Training Specialist to provide day-to-day technical assistance, facilitate onboarding and ongoing staff training, and ensure high-quality documentation of digital processes.About the RoleThis position will be responsible for delivering proactive training and responsive support in...

  • Technical Support Specialist

    7 days ago

    Adelaide, South Australia beBeeAnalyst Full time $50,000 - $80,000

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. This role involves providing technical assistance and support to ensure the smooth operation of our systems.You will be responsible for monitoring system performance, identifying issues, and resolving problems in a timely and effective manner.Your excellent...

  • Field Technical Support Specialist

    13 hours ago

    Adelaide, South Australia beBeetechnical Full time $75,000 - $85,000

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team. As a Field Service Engineer, you will be responsible for providing expert technical assistance in resolving customer technical issues, including troubleshooting and repairs, installations and training as required.