IT Technical Support Specialist

1 day ago

Adelaide, South Australia beBeeTechnician Full time $60,000 - $87,000
Technical Support Role

We are seeking a skilled and motivated technical support specialist to join our team. As a technical support specialist, you will provide expert assistance to end-users via various communication channels, ensuring their hardware and software issues are addressed promptly.

The role involves diagnosing and resolving problems related to desktops, laptops, printers, and other peripherals, as well as contributing to the setup and configuration of new workstations and mobile devices.

Key Responsibilities:
  • Provide first-line technical support to employees, troubleshooting hardware, software, and network issues via phone, email or in-person.
  • Install, configure, and maintain company IT systems, including computers, printers, and communication tools.
  • Manage user accounts, permissions, and security settings in various systems.
  • Document technical issues and resolutions in the IT ticketing system.
  • Ticket escalation management
  • Assist in software updates, patches, and system maintenance.
  • Provide training and guidance to staff on IT best practices and troubleshooting steps.
Requirements:
  • Experience as an IT Helpdesk Technician or technical support role.
  • Excellent problem-solving and troubleshooting skills.
  • Good Microsoft environment support experience and knowledge of computer networking fundamentals.
  • Experience with Active Directory and Microsoft Entra.
  • Customer-focused attitude with a dedication to delivering exceptional service.
  • Tertiary IT qualifications or industry certifications favorable but not essential.
  • Very strong interpersonal and communication skills - written and verbal.
Benefits:
  • Inclusive Culture: Join a collaborative and inclusive team with regular social and networking events.
  • Professional Development: Receive competitive pay and financial support for your professional growth.
  • Exclusive Discounts: Benefit from discounts at numerous retailers.
  • Salary Sacrificing Options: Take advantage of salary sacrificing for motor vehicles, portable devices, and e-bikes.
  • Additional Leave: Access additional paid leave.

Join us and take the next step in your career as a technical support specialist

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