Insurance Claims Resolution Specialist

1 month ago


Mile End, Australia RAA Full time
About Us

As a leading South Australian organisation, RAA delivers trusted services to over 820,000 members. Our vision is to make life better for members and our community.

Job Description

We're seeking an experienced General Insurance Claims officer or Dispute Resolution specialist to join our team as an Insurance Claims Resolution Specialist. This role involves working with claims leaders, product and underwriting teams, and other stakeholders to resolve escalated complaints and ensure fair outcomes for both the Member and RAA.

The successful candidate will have strong customer service skills, excellent written and verbal communication abilities, and knowledge of insurance processes, procedures, and guidelines.

Key Responsibilities:
  • Manage escalated complaints through RAA's internal dispute resolution process
  • Liaise with key internal and external stakeholder groups to progress complaints
  • Maintain accurate file information and meet compliance timeframes
  • Demonstrate a strong customer service focus while meeting corporate objectives
What We Offer

We offer a range of benefits, including free RAA premium road service, access to our Member Benefits program, generous discounts on all RAA products, flexible work arrangements, ongoing training and development opportunities, wellbeing facilities, and a corporate health insurance plan.

Requirements

To be successful in this role, you'll need:

  • Experience as a high-performing General Insurance Claims officer or Dispute Resolution specialist
  • Proven ability to provide excellent quality of work to our members
  • Exceptional written and verbal communication skills
  • Solid knowledge of insurance processes, procedures, and guidelines
Salary Range

The estimated salary for this role is between $80,000 - $110,000 per annum, depending on experience.



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