Home Claims Officer

3 months ago

Mile End, Australia RAA Full time

**Join a high performing team with a fun, inclusive and supportive culture**:

- **Showcase your Insurance Claims experience in a growing organisation**:

- **Permanent Full-time role available**

**Your new opportunity**

Due to continued growth and internal moves, a fabulous opportunity has become available for an experienced Claims Officer to handle the management of home claims.

This exciting role will involve you providing an exceptional level of member service by responding to all internal and external customers regarding their insurance claims queries. As well as processing claims within the RAA Insurance claims area, within established guidelines, efficiently and professionally, to achieve a fair and equitable settlement.
- Provide outstanding service to our members
- Liaise with stakeholders such as Assessors, Loss Adjusters, Investigators and Solicitors
- Process claims and associated administration
- Able to achieve set KPI’s and quality targets consistently

**About you**

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture.

You’re passionate about helping our community (and members) and want to make a difference. To be successful in the role you will need to have:

- Home and/or motor or similar claims experience is preferred
- Outstanding attention to detail and excellent verbal and written communication skills
- The empathy to deal with customers who have suffered loss
- A positive can-do attitude and team ethos
- Intermediate PC skills, and experience with Insurance based systems.

**About us**

As one of the South Australia’s largest and most iconic organisations, we’re proud to deliver our trusted range of motor, home, and travel services to more than 820,000 members.

In our vision to make life better for members and better for our community, we’re also elevating our offering to include electric vehicle charging, Solar and Battery and more. We’ve been innovating since 1903, and we’re excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.

We’re also one of the state’s largest employers (and growing), with more than 1300 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too - but all still proudly SA-based.

***

**Benefits**

***

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:
***
- Free RAA premium road service
- Access to our Member Rewards program
- Generous discounts on all RAA products
- Flexible work arrangements
- Ongoing Training & Development opportunities and a Study Support Program
- Wellbeing facilities and Corporate Health Insurance Plan

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

  • Motor Claims Officer

    6 months ago

    Mile End, Australia RAA Full time

    **Full Time permanent role based at Mile End **with opportunity to WFH**: - **Join a high performing team with a fun, inclusive and supportive culture**: - **Showcase your Claims experience in Motor Claims** **Your new opportunity** Due to continued growth and internal moves, a fabulous opportunity has become available for an experienced Claims Officer...

  • Motor Claims Officer

    4 months ago

    Mile End, Australia RAA Full time

    **Full Time permanent role based at Mile End **with opportunity to WFH**: - **Join a high performing team with a fun, inclusive and supportive culture**: - **Showcase your Customer Service experience in Motor Claims** A fabulous opportunity has become available for an experienced Claims Officer to handle the management of general insurance motor...

  • Claims Settlements Officer

    6 months ago

    Mile End, Australia RAA Full time

    **Exciting opportunity to join our Claims Settlements Team**: - **Showcase your Insurance Claims experience in a growing organisation**: - **Full-time, Permanent role based at Mile End, WFH after probation** **Your new opportunity** Due to continued growth and internal moves, a fabulous opportunity has become available for an experienced Claims Officer...

  • Claims Service Officer

    3 months ago

    Mile End, Australia RAA Full time

    **Join a resilient, high performing call centre team with a fun, inclusive and supportive culture**: - **21**st** October commencement, salary of $60,975 + super + benefits**: - **Full-time roles based at Mile End, WFH possible after probation** **Your new opportunity** The award winning RAA Insurance team has a fabulous opportunity for you to join our...

  • Total Loss Claims Officer

    3 months ago

    Mile End, Australia RAA Full time

    **Exciting opportunity to join SA’s iconic RAA Insurance in the Total Loss Claims Team**: - **Showcase your Insurance Claims experience in a growing organisation**: - **Permanent, Full-time role based at Mile End, WFH flexibility after probation** Due to internal movements, a fabulous opportunity has become available for an experienced Claims Officer to...

  • Claims Service Officer

    3 months ago

    Mile End, Australia RAA Full time

    **Join a resilient, high performing call centre team with a fun, inclusive and supportive culture**: - **25**th** November commencement, salary of $60,975 + super + benefits**: - **Full-time, permanent role based at Mile End, WFH possible after probation** **Your new opportunity** The award winning RAA Insurance team has a fabulous opportunity for you to...

  • Claims Officer

    2 weeks ago

    Mile End, Australia Royal Automobile Association Full time

    **Compensation:** $60,975 + super + benefitsAt Royal Automobile Association (RAA), we are seeking a highly skilled Claims Service Officer to join our Motor Claims team. This is an excellent opportunity for a customer-focused individual to make a positive impact in the lives of our members.As a Claims Service Officer, you will be responsible for managing...

  • Claims Service Officer: Insurance Claims Professional

    4 weeks ago

    Mile End, Australia Royal Automobile Association of South Australia Full time

    About the RoleWe are seeking a Claims Service Officer to join our Motor Claims Team at Royal Automobile Association of South Australia (RAA).Key ResponsibilitiesManage inbound and outbound calls, providing excellent member service experience.Interpret policy wording and conditions to determine claim validity.Process claims to achieve successful outcomes for...

  • Claims Service Officer: Insurance Claims Specialist

    2 weeks ago

    Mile End, Australia Royal Automobile Association Full time

    Unlock a Rewarding Career in Claims ManagementWe are seeking highly skilled and dedicated Claims Service Officers to join our dynamic team at Royal Automobile Association. As a key member of our Motor Claims Team, you will play a vital role in providing exceptional service to our members.About the Role:This is an exciting opportunity to join a leading...

  • Claims Service Officer

    1 month ago

    Mile End, Australia RAA Full time

    **Join a resilient, high performing call centre team with a fun, inclusive and supportive culture**: - **13**th** January 2025 commencement, salary of $60,975 + super + benefits**: - **Full-time & Part-time roles based at Mile End, WFH possible after probation** **Your new opportunity** The award-winning RAA Insurance team has a fabulous opportunity for...

  • Claims Service Officer

    1 month ago

    Mile End, Australia Royal Automobile Association Full time

    Current Vacancies Mile End, SA • ID: 2853-465 • Full-Time/Regular Join a resilient, high performing call centre team with a fun, inclusive and supportive culture 13th January 2025 commencement, salary of $60,975 + super + benefits Full-time & Part-time roles based at Mile End, WFH possible after probation Your new opportunity The...

  • Claims Officer

    3 weeks ago

    Mile End, Australia Royal Automobile Association of South Australia Full time

    About the RoleWe are seeking a Claims Service Officer to join our Motor Claims Team. As a first point of contact, you will deliver a fantastic member service experience by managing inbound and outbound calls, interpreting policy wording and conditions, and processing claims.

  • Claims Service Officer

    1 month ago

    Mile End, Australia Royal Automobile Association of South Australia Full time

    Join a resilient, high performing call centre team with a fun, inclusive and supportive culture 13th January 2025 commencement, salary of $60,975 + super + benefits Full-time & Part-time roles based at Mile End, WFH possible after probation Your new opportunity The award-winning RAA Insurance team has a fabulous opportunity for you to join our busy,...

  • Claims Specialist

    7 months ago

    Mile End, Australia RAA Full time

    **Step into a Claims Specliast role in Home Claims with great benefits**: - **Full-time, Permanent role based at Mile End, WFH options**: - **Join a high-performance team with a supportive and inclusive culture** **Your new opportunity** Reporting to the Manager Home Case Management, you will have a fantastic opportunity to utilise your existing claims...

  • Claims Service Officer

    4 weeks ago

    Mile End, Australia Royal Automobile Association Full time

    About the RoleWe are seeking a Claims Service Officer to join our dynamic team at Royal Automobile Association (RAA). This is an exciting opportunity to provide exceptional customer service and work in a fun, inclusive, and supportive culture.Job SummaryThis role involves managing inbound and outbound calls, interpreting policy wording and conditions, and...

  • Claims Support Specialist

    1 month ago

    Mile End, Australia Royal Automobile Association of South Australia Full time

    About the RoleWe are seeking Claims Service Officers to join our team at Royal Automobile Association of South Australia (RAA) Insurance. As a Claims Support Specialist, you will be responsible for managing inbound and outbound calls, interpreting policy wording, and ensuring compliance with relevant legislation.

  • Insurance Claims Specialist

    4 weeks ago

    Mile End, Australia Royal Automobile Association Full time

    Job OverviewWe are seeking an experienced Insurance Claims Specialist to join our team at Royal Automobile Association in Mile End, SA.Key Responsibilities:Manage escalated complaints relating to claims decisions, policy interpretation, and customer experience.Review and resolve complaints through RAA's internal dispute resolution process.Liaise with Product...

  • Claims Service Officer

    1 month ago

    Mile End, Australia Royal Automobile Association of South Australia Full time

    Join a resilient, high performing call centre team with a fun, inclusive and supportive culture 13th January 2025 commencement, salary of $60,975 + super + benefits Full-time & Part-time roles based at Mile End, WFH possible after probation   Your new opportunity   The award-winning RAA Insurance team has a fabulous opportunity for you to join our busy,...

  • Claims Specialist

    3 months ago

    Mile End, Australia RAA Full time

    **Exciting opportunity to join SA’s iconic RAA Insurance**: - **Full-time permanent position based in Mile End**: - **Join high-performing team with a fun, inclusive and supportive culture** Reporting to the Case Management Team Leader, you will have a fantastic opportunity to utilise your existing insurance claims knowledge and experience to...

  • Claims Decision Specialist

    1 month ago

    Mile End, Australia Royal Automobile Association of South Australia Full time

    We are seeking an experienced Claims Decision Specialist to join our team in Adelaide, South Australia.About the RoleThis is a full-time permanent position based at Mile End, with the flexibility to work from home. As a Claims Decision Specialist, you will play a critical role in resolving escalated complaints related to claims decisions, policy...