Claims Service Officer

15 hours ago

Mile End, Australia Royal Automobile Association of South Australia Full time
  • Join a resilient, high performing call centre team with a fun, inclusive and supportive culture
  • 13th January 2025 commencement, salary of $60,975 + super + benefits
  • Full-time & Part-time roles based at Mile End, WFH possible after probation

Your new opportunity

The award-winning RAA Insurance team has a fabulous opportunity for you to join our busy, member focused, fun, friendly and supportive Motor Claims Team Join a leading insurance provider committed to delivering exceptional member services and making a positive impact in the South Australian community. As we expand our Motor Claims team, we are seeking resilient, dedicated and detail-oriented Claims Service Officers to play a crucial role in providing outstanding support to our members lodging and managing new claims. 

We have multiple Full-Time roles available with business hours being 8am - 5.30pm Monday to Friday. Rostered shift start times will vary between 8.00am and 9.30 am, with a 30-minute lunch break, and finish times from 4pm to 5.30pm.

Alternatively, we have Part-Time roles with required days of work being Monday and Tuesday at a minimum, and Fridays.

This role will see you as the first point of contact in the delivery a fantastic member service experience together with:

·       Manage inbound and outbound calls providing excellent member experience

·       Interpret policy wording and conditions to determine the validity of claims.

·       Process claims to achieve successful claim outcomes for RAA and our members

·       Ensure compliance with relevant government legislation codes, and company policies.

·       Ability to achieve set KPI’s and quality targets consistently

We pride ourselves on ensuring our staff succeed, and as such, RAA will provide a thorough and structured training program commencing Monday 13th January 2025which will include 3 weeks full-time training of system and product knowledge.

About you

Your amazing customer service skills together with your ability to problem solve and make decisions will see you succeed in this role, as will your strong organisational skills and ability to understand complex processes. Additionally, your willingness and capability to have difficult discussions, and your resilient nature will add further to your success along with:

·       Experience in the Insurance industry will be highly regarded, but not essential

·       Call centre experience will also be highly regarded, but not essential

·       Outstanding attention to detail and excellent verbal and written communication skills

·       The ability to show empathy to customers who have suffered loss; and

·       A positive can-do attitude and great team worker.

About us

We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we’re excited to be continuously diversifying to better help our members and community.

Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.

We’re also one of the state’s largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we’re proud to be the State’s #1 Employer Brand.

Benefits

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

  • Free RAA premium road service
  • Access to our Member Benefits program
  • Generous discounts on all RAA products
  • Flexible work arrangements
  • 12 weeks paid parental leave
  • Ongoing Training & Development opportunities and a Study Support Program
  • Wellbeing facilities and Corporate Health Insurance Plan
  • On-site Cafe with Barista

How to apply

To be part of something bigger and work for a passionate South Australian organisation with members at heart click ‘Apply’ to submit your application by: Wednesday 27th November 2024

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community and people from culturally diverse backgrounds.

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