Work Injury Recovery Specialist

We guide those in need to the best possible outcomes for their health and wellbeing. We value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference.

Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

We provide customised claim and risk mitigation solutions that improve our clients' outcomes. As pioneers in this fast growing sector, we continue to set the benchmark for quality, customer service and TPA systems across all insurance sectors.

We have six offices in Australia and employ over 1,600 staff.

In this role, you will be a key support into the Return to Work Specialist space whilst developing skills, knowledge, and experience in managing face to face interactions with workers, employers, and providers.

You will deliver a personalised, empathetic service, providing early intervention and high-quality face-to-face service to workers, employers and treating health practitioners.

This role involves a targeted skill building program for 6-12 months with the intent to provide you with the skills and experience required to transition into RTW Specialist role.

Daily Responsibilities Include:

• Assisting people to plan and manage their recovery from work injury and return to life
• Managing a portfolio of both Corporate and Commercial medical expense claims ensuring appropriate risk assessments are carried out
• Maintaining knowledge of relevant legislation or changes to ensure accurate claim advice is provided to our customers
• Providing effective and efficient claims administration
• Providing high quality customer service to internal and external stakeholders, educating and informing stakeholders on the return to work process
• Monitoring progress on agreed actions and proactively engaging all parties involved on a claim to ensure accountability as required
• Monitoring the quality of the services being provided to workers and employers taking into account consideration of best practice service principles and legislative requirements
• Facilitating and monitoring cost management strategies on claims, ensuring cost effectiveness for the purpose of sustainability of the scheme;
• Maintaining accurate and detailed documentation within the appropriate system at all times
• Assisting employers and workers with completing any documentation needed, educating employers and workers in completing any workers compensation documentation as required

We are interested in hearing from people who have:

• Demonstrated Customer Service experience
• Workers Compensation and/ or Claims Management experience is desirable, but not essential
• Previous experience in the Allied Health or Job Placement industry is desirable but not essential
• Excellent communication and interpersonal skills as well as a team player attitude
• Demonstrated high levels of autonomy with a learning mindset.
• Exceptional time management and organisation skills
• Experience working within a dynamic fast paced environment

We value our employees and offer a friendly, comfortable working environment that facilitates a Work and Life Balance GB recognises that our benefits program holds a different value or meaning to each employee. At GB, there are a number of benefits available to our team to ensure we capture a wide range of products and services that we believe will positively impact our diverse workforce.

Some of our benefits include:

• Discounted Insurance
• Dress for your day
• Novated Leasing
• Flexible & hybrid working