Debt Recovery Professional
12 hours ago
This position requires a Recovery Specialist to manage a portfolio of debt recovery cases.
Key Responsibilities:- Work closely with stakeholders to identify potential recoveries and minimize overpayments;
- Maintain high levels of communication and provide specialist technical assistance where appropriate;
- Liaise with internal parties to obtain information relevant to the recovery cases;
- Investigate potential recoveries, document outcomes, and commence recoveries where appropriate within agreed timeframes;
- Communicate with relevant internal and external stakeholders when any unauthorized overpayments occur;
- Ensure accurate documentation and written agreement is recorded for all recoveries;
- Upload all relevant data and information into systems in a timely manner;
- Carry out recovery functions in accordance with legislation and operational work instructions;
- Meet performance targets while maintaining compliance with relevant Acts, Claims Operational Guidelines; policies, procedures and controls.
- Proven Workers Compensation or Personal Claims Management experience;
- Experience in managing recovery cases;
- Strong understanding of Workers Compensation legislative provisions relating to injuries, payments and recovery processes;
- Understanding of relevant legislative provisions surrounding recoveries and debt collections;
- Experience working within public liability framework.
Gallagher Bassett offers a friendly working environment that facilitates a Work and Life Balance.
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