Customer Financial Support Specialist

3 days ago

City of Parramatta Council, Australia beBeeFinancialHardship Full time $90,000 - $120,000
Financial Hardship Manager Position

We are committed to providing opportunities for customers and colleagues alike, fostering progress and growth through global connectivity.

The Financial Hardship Manager plays a pivotal role in managing accounts of customers seeking financial assistance on credit cards and home loans.

Main Responsibilities
  • Managing a portfolio of customer accounts experiencing financial difficulties.
  • Conducting thorough financial assessments to provide tailored solutions.
  • Demonstrating empathy and understanding when working with vulnerable customers.
  • Coordinating with internal stakeholders to resolve customer issues effectively.
Work Environment

As an employee, you'll have access to comprehensive professional development opportunities, competitive remuneration, and a flexible working culture.

This role involves working closely with customers to understand their individual circumstances and provide personalized support. The successful candidate will be able to manage competing priorities, work under pressure, and maintain accurate records.

We offer a collaborative and supportive team environment that encourages open communication and continuous learning.

In this role, you'll have the opportunity to make a positive impact on customers' lives and contribute to the organization's goal of providing excellent service.

Key Skills and Qualifications

To be successful in this role, you'll need:

  • Excellent communication and interpersonal skills.
  • A strong ability to analyze complex financial information and develop effective solutions.
  • Experience working with vulnerable customers or individuals experiencing financial hardship.
  • Strong organizational and time management skills.
Benefits

We offer a range of benefits to support your physical and mental wellbeing, including:

  • A comprehensive salary package.
  • Access to employee wellness programs.
  • A flexible working arrangement that supports work-life balance.

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