Healthcare Payment Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSupport Part time $70,000 - $90,000
Health Support Associate

This role is part of a team that supports healthcare customers with payment facilities and claims expertise. As a Health Support Associate, you'll be the first point of contact for our customers, offering top-tier, omni-channel support to healthcare businesses across Australia.

Main Responsibilities:
  • Deliver prompt, friendly support to healthcare customers by phone and email.
  • Guide customers on setting up their practice management software to integrate with our payment facilities and troubleshoot when things don't go according to plan.
  • Troubleshoot payment and claiming issues for Medicare and Private Health Insurance and guide customers with confidence.
  • Share feedback that helps us build better products and services.
  • Stay ahead of industry updates and product enhancements so you can be the expert customers trust.
  • Represent our organisation with positivity, professionalism, and a genuine care for customer success.
Key Qualifications:
  • Call centre background – experience handling inbound or outbound customer interactions, ideally within the payments, banking/finance, or healthcare industries.
  • Understanding of healthcare claiming in Australia – familiarity with Medicare and Private Health Insurance (PHI) processes.
  • Tech-savvy approach – confident using payments equipment and navigating CRM systems to support customer needs efficiently.
  • Exceptional communication skills – both written and verbal, with the ability to simplify complex information for different audiences.

The ideal candidate will have a proactive, growth-oriented mindset – always looking for ways to improve, learn, and contribute beyond the basics.

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