Strategic Relationship Builder

4 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time

As a Customer Success Associate, you will focus on long-term strategic relationships with customers, drive adoption, and identify growth opportunities across high volumes of clients to ensure successful product use and retention.

We value our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our team members can create a work-life harmony that best fits them.

Key Responsibilities:

  • Identify target opportunities, manage the full sales cycle, and proactively build strategic relationships with clients and focus on retention.
  • Manage requests from your book of business such as technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience.
  • Pivot account management strategy based on different client requirements and needs seamlessly and efficiently.
  • Act as an advisor to clients to ensure they're leveraging the solution effectively.
  • Monitor and identify usage trends to uncover renewal risks and support greater adoption rates.
  • Collaborate cross-functionally with internal teams (support, product, finance, and legal).

Requirements:

  • Customer-minded, always trying to provide the most value possible.
  • Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
  • A strong communicator (written and verbal) with excellent attention to detail.
  • Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross-sell activities.
  • 1+ years of experience in a customer account-facing role and desire to grow a career in Customer Success.
  • Passionate about building long-term and lasting relationships.

Benefits and Growth:

  • Best-in-breed onboarding.
  • Sales training in MEDDIC and Command of the Message.
  • An inclusive company culture.
  • Intra-departmental mentor and buddy program for in-house networking.
  • Continuous professional development, product training, and career pathing.
  • New hire stock equity and employee stock purchase plan.

We champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join us and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another.

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