ICT Technical Services Manager

6 days ago

Melbourne, Victoria, Australia beBeeIctsupport Full time $70,000 - $100,000

We are seeking a highly motivated professional to join our team as an ICT Support Specialist. This key role involves providing exceptional customer service and technical support to our stores across Australia and New Zealand.

The ideal candidate will have experience in IT support and customer service, with strong task planning, prioritization skills, and time management. They will also be able to identify system process improvements and root cause discoveries.

Key responsibilities include:

  • Providing exceptional customer service and technical support to our stores
  • Maintaining an average of 95%+ SLA for the I.T Department
  • On-Call service (rostered every 2-3 weeks)
  • Maintaining VOIP, VPN, user account/hardware provisioning
  • Maintaining Point of Sale, app procurement and deployment

Requirements include:

  • Possessing 6-12 months experience in IT support and customer service
  • Having administration experience of Office 365
  • Being able to communicate clearly with both technical and non-technical users

We offer a range of benefits, including:

  • Generous staff discounts for you and your family on all RPG retail brands
  • Competitive remuneration package
  • A paid day off for your birthday

Our company culture is built around our values of CARE, COACH, ENERGY, ACCOUNTABILITY, and INNOVATION. We strive to create a positive and inclusive work environment that allows our employees to thrive.

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