ICT Service Delivery Manager

2 days ago

Melbourne, Victoria, Australia beBeeDelivery Full time $149,860 - $173,729
Job Description

  • The role of Technical Delivery Lead will see you leading day-to-day ICT operations including networks, cloud, Microsoft services and service desk. You will ensure the reliable, secure and effective delivery of ICT services across the organisation.
  • As a key member of the Infrastructure and Operations team, you will play a crucial part in supporting AMSA's digital strategy and maritime safety outcomes.

Responsibilities
  • Leading ICT operations including networks, cloud, Microsoft services and service desk.
  • Managing vendors and service delivery performance.
  • Coordinating major incidents and root cause analysis.
  • Driving infrastructure reliability and lifecycle management.
  • Supporting technical delivery of system upgrades and integrations.

Requirements
  • Tertiary qualifications in ICT or related discipline.
  • Extensive experience in ICT operations management ideally in the public sector.
  • Strong technical leadership and stakeholder engagement skills.
  • Familiarity with government ICT frameworks and compliance.
  • ITIL certification desirable and eligibility for Baseline security clearance.

Benefits
  • Flexible work arrangements including working from home.
  • Health and wellbeing programs.
  • A supportive and collaborative work environment.

About the Organisation

The Australian Maritime Safety Authority is responsible for ensuring safe vessel operations, combatting marine pollution and rescuing people in distress.

The organisation offers unique career opportunities and employs around 450 people across Australia.

Diversity and Inclusion

AMSA values diversity and inclusion and aims to draw on the diversity of its people to successfully deliver its mission.

Applications are encouraged from people of all backgrounds.

Don't meet every requirement? Apply anyway - we're looking for diverse candidates who can bring new perspectives to our team.

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