Financial Services Representative

4 weeks ago


Sunshine, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time
About ANZ

At ANZ, we're dedicated to improving the financial wellbeing and sustainability of our millions of customers. Our mission is to shape a world where people and communities thrive.

Role Overview

We're seeking an experienced Financial Services Representative to join our team in Sunshine VIC. As a key member of our branch, you will be responsible for providing exceptional customer service and ensuring our customers receive a seamless banking experience.

Key Responsibilities
  • Provide end-to-end banking solutions to meet customer needs across transaction activities, needs-based conversations, and digital solution education.
  • Act as a role model and peer coach to deliver outstanding customer experiences.
  • Contribute to significant customer engagement and advocacy, creating real value for our customers.
  • Participate in bank programs and initiatives, actively supporting our goals.
  • 'Know your customer' from a risk perspective, ensuring compliance with ANZ and branch policies.
Requirements

To succeed in this role, you'll need:

  • Exceptional customer focus, preferably with retail experience.
  • Experience using technology and promoting its benefits.
  • Ability to multitask, adapt to change, and work in a collaborative environment.
  • Sound understanding of compliance and excellent communication skills.
What We Offer

As a valued member of our team, you'll enjoy:

  • A competitive salary: $65,000 - $80,000 per annum.
  • Flexible working arrangements to 'make work, work for you'.
  • Access to health and wellbeing services and discounts on selected products and services.


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