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Customer Service Representative

2 months ago

Sydney, New South Wales, Australia Rentokil Initial Full time
{"title": "Customer Service Consultant", "description": "Customer Service Consultant

We are seeking a highly skilled and motivated Customer Service Consultant to join our team at Rentokil Initial. As a key member of our customer service team, you will be responsible for providing exceptional customer service, sales, and support to our domestic customers.

Key Responsibilities:

  • Receiving and responding to customer inquiries via phone and email
  • Proactively making outbound calls to promote our products and services
  • Resolving customer queries quickly and accurately
  • Scheduling appointments for residential customers
  • Converting incoming enquiries into sales opportunities
  • Liaising with colleagues to ensure seamless customer service
  • Meeting sales and customer service targets
  • Maintaining accurate customer records and databases

Requirements:

  • Experience in customer service or call centre environments
  • Demonstrated experience in phone sales and converting enquires into sales
  • Proficient in using multiple database systems and email programs
  • Excellent communication and problem-solving skills
  • Ability to work calmly under pressure and multitask
  • Proven ability to deliver a 'wow' experience to customers
  • Ability to work in a team environment to support colleagues
  • Professional, reliable, and punctual

Perks and Benefits:

  • Strong work-life balance culture
  • Employee Assistance Program (EAP)
  • Employee Referral Program
  • Employee cash incentive programs and bonuses

About Us:

Rentokil Initial is a global expert in pest, hygiene, and indoor plant care. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet. We operate three brands: Rentokil Pest Control, Initial Hygiene, and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs over 56,000 people across more than 80 countries, supporting over 5 million customers.

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