Account Manager

1 week ago

Brisbane, Queensland, Australia beBeeCustomerSuccess Full time $65,000 - $85,000
Job Title: Customer Success Champion

The Customer Success Champion is responsible for driving customer satisfaction and loyalty in the APAC region. This involves managing growth-tier customers, providing support and consultative services, and teaching them how to utilize our platform effectively.

Key Responsibilities:

  • Manage growth-tier APAC customers to ensure their success
  • Provide timely support, consultative, and renewal conversations with customers to address their needs
  • Teach customers how to best utilize the platform and maximize their digital ambassador program
  • Share best practices externally through customer meetings and events
  • Share insights and knowledge internally to build expertise and serve customers better
  • Maintain a deep understanding of product features and use cases to provide effective solutions
  • Understand what best practices and suggestions will improve customer performance
  • Continuously improve and reiterate processes to ensure efficiency and results-driven outcomes

Progression:

  • Within 1 month: Complete onboarding and become a fully integrated team member
  • Within 3 months: Be fully functioning in your role, introduced to all customers
  • Within 6 months: Confidently interact with customers, work closely with them to improve outcomes, and contribute to shaping internal processes

Requirements:

  • Exceptional interpersonal skills to effectively interact with stakeholders
  • High professional standards, organization, and attention to detail
  • Strong written and verbal communication skills to engage, educate, and excite customers
  • Self-motivated, hard-working, driven, and open-minded
  • Adaptability and flexibility in a fast-paced entrepreneurial environment

Benefits:

  • Flexible and hybrid working with core hours policy
  • Wellness activities and incentives encouraging physical and mental wellbeing
  • Competitive bonus scheme
  • 33 days holiday per year (including bank holidays)
  • Team activities including fundraisers and trips overseas
  • Employee Assistance Programme for you and your nearest and dearest

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