Customer Service Representative
2 weeks ago
Role Overview:
A leading insurance company based in Sydney CBD is seeking a customer-focused and results-oriented policy support specialist to join their team.
Key Responsibilities:
- Ensure clients' needs and expectations are well managed and maintain high client satisfaction at all times.
- Proactively handle client calls, emails, and other enquiries, and handle client and stakeholder queries professionally.
- Process policy changes and complete policy administration activities as required by clients and internal stakeholders.
- Perform administrative requests as needed.
Candidate Profile:
To be successful in this role, you will have:
- Minimum 2 years of insurance customer service experience.
- An unwavering customer-centric focus.
- The ability to develop long-term client relationships with a value-add perspective.
- The ability to manage your own work and work well as part of a team.
- Must be a permanent resident/Australian Citizen.
Company Culture and Benefits:
- Full-time, permanent role.
- Hybrid working benefits.
- Excellent working culture.
- Work for a leading insurance company.
- Career progression and opportunities.
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