Strategic Customer Insights Manager

1 week ago


Parramatta Park, Queensland, Australia Future You Full time
About the Role

We are seeking a highly experienced Strategic Customer Insights Manager to lead our customer research and insights initiatives. This is an excellent opportunity to join a reputable government department in Parramatta, NSW, on a full-time 9-month contract basis.

Key Responsibilities
  • Design and deliver customised market research projects, collaborating with internal and external stakeholders to drive business outcomes.
  • Oversee the end-to-end delivery of significant research projects, including advising on vendor engagement, stakeholder consultation, data analysis, and insights development.
  • Develop and present actionable insights reports and presentations to internal and external stakeholders, leveraging multiple data sets to inform strategic decisions.
  • Apply best practice project management principles to ensure efficient use of resources and timely project delivery.
  • Manage all aspects of the project, setting deadlines, assigning tasks, and monitoring progress.
Requirements
  • Minimum 7 years' experience in customer research or insights roles, preferably in the agency or client-side sector.
  • Proven expertise in customised market research, attitudes, and behaviour change research.
  • Strong background in quantitative market research, with benefits from qualitative research experience.
  • Experience in designing and managing significant market research projects, including scope definition, method determination, coordination, and result communication.
  • Ability to manage multi-stakeholder projects and foster effective stakeholder relationships.
What We Offer

This role offers a competitive salary range of $120,000 - $160,000 per annum, commensurate with experience, plus additional benefits suitable for a senior professional in this field.



  • Parramatta Park, Queensland, Australia Talent International Full time

    Customer Insights Research ManagerAbout the Role:Talent International is seeking an experienced research professional to lead a high-visibility market research project. This role offers a unique opportunity to shape impactful research that informs public services.Key Responsibilities:Project Leadership: Design and deliver a customized market research...


  • Parramatta Park, Queensland, Australia Future You Full time

    Job Description: We are seeking a highly skilled Customer Insights Manager to lead our market research project. This is a full-time, 9-month contract position in the government sector.Key Responsibilities:Design, set up, and deliver a significant customized market research project, collaborating with internal and external stakeholders.Oversee end-to-end...


  • Parramatta Park, Queensland, Australia Ashdown People Full time

    **Job Title:** Customer Insights Research ManagerWe are seeking an experienced Customer Insights Research Manager to lead a significant, customised market research project for the NSW Government.**Key Responsibilities:)Lead and manage the end-to-end delivery of a customised market research project, ensuring it meets the business requirements of NSW...


  • Parramatta Park, Queensland, Australia NSW Department of Communities and Justice Full time

    Work with us to drive departmental decisions with meaningful data analysis and insightsWe are seeking a Strategic Business Analyst - Performance Insights Specialist to join our team at the NSW Department of Communities and Justice.As a key member of our business analytics team, you will work closely with stakeholders to provide evidence-based insights that...


  • Parramatta Park, Queensland, Australia Future You Full time

    About the RoleFuture You is seeking an experienced Customer Insights Research Manager to join our team in Parramatta, NSW. This is a full-time, 9-month contract position.Job DescriptionThis role involves leading the design, set up, and delivery of a significant, customised market research project. You will work with internal and external stakeholders to...


  • Parramatta Park, Queensland, Australia Ashdown People Full time

    Ashdown People is seeking an experienced Customer Insights Research Manager to spearhead a customised market research project for the NSW Government.Job DescriptionSalary: $850 - $1150 per day, plus superannuation benefits.The successful candidate will lead and manage the end-to-end delivery of a large-scale market research project, ensuring it meets the...


  • Parramatta Park, Queensland, Australia Future You Full time

    Future You, a reputable government department, is seeking an experienced Senior Research Manager to lead our customer insights initiatives. This full-time role is a 9-month contract position.Key Responsibilities:Leverage expertise in quantitative and qualitative market research to design, set up, and deliver customised market research projects, collaborating...


  • Parramatta Park, Queensland, Australia Omron Asia Pacific Pte Ltd Full time

    About OMRON Asia Pacific Pte Ltd:We are a world-leading provider of cutting-edge technology and innovative solutions that drive digital transformation across various industries. Our robust portfolio in robotics, automation, IoT, big data, safety systems, and machine vision positions us as a global leader, shaping the future of technology.Role Overview:As a...


  • Parramatta Park, Queensland, Australia Omron Asia Pacific Pte Ltd Full time

    About OMRON Asia Pacific Pte LtdAs a global leader in automation and robotics, OMRON stands at the forefront of innovation, delivering cutting-edge technology and solutions that drive digital transformation across diverse industries. With a robust portfolio in robotics, automation, IoT, big data, safety systems, and machine vision, OMRON is dedicated to...


  • Parramatta Park, Queensland, Australia REO Group Full time

    Job DescriptionLocation: Western Sydney, NSWSalary Package: $180K + Super + Bonus + Benefits Role Highlights: Hands-on strategic and commercial role; influence the strategic direction of major transformation and change projects.Role OverviewAs a Commercial Finance Manager, you will be part of a cross-functional team charged with the change & transformation...


  • Parramatta Park, Queensland, Australia REO Group Full time

    Job Description">As a Strategic Business Development Manager with the REO Group, you will play a critical role in driving growth and revenue opportunities across our operations. Reporting to the APAC Commercial Director, you will be part of a cross-functional team responsible for developing and executing strategies that align with our business...


  • Parramatta Park, Queensland, Australia Future You Full time

    Company OverviewFuture You is a reputable government department seeking an experienced Customer Insights Research Manager to join their team.Estimated Salary: $120,000 - $150,000 per annumJob DescriptionWe are looking for a seasoned professional with 7+ years of experience in customer research or insights focused roles. As a Customer Insights Research...


  • Parramatta Park, Queensland, Australia Michael Page Full time

    Based in a prime location, Michael Page is seeking a Senior Management Accountant to join their dynamic operations. The ideal candidate will have significant experience in management accounting and be qualified (CA/CPA).As a key member of the team, you will lead the preparation of annual budgets and periodic forecasts, ensuring alignment with business goals...


  • Parramatta Park, Queensland, Australia Future You Full time

    About the RoleWe are seeking an experienced Customer Insights Research Manager to join our team at Future You in a full-time role.


  • Parramatta Park, Queensland, Australia Michael Page Full time

    Are you a financial expert looking for a new challenge?We have an exciting opportunity for a Strategic Financial Planning Manager to join our client, a leading player in the public sector.About Our ClientOur client is seeking an experienced Strategic Financial Planning Manager to join their budgeting and funding control team. In this role, you will play a...

  • Strategic Analyst

    4 weeks ago


    Parramatta Park, Queensland, Australia NSW Department of Communities and Justice Full time

    NSW Department of Communities and Justice is seeking a Strategic Analyst to join their team.As a Strategic Analyst, you will work with a team of analysts using data to help the department understand its clients' needs and unpack performance. This is a great opportunity to be involved in undertaking targeted analysis, developing new metrics and interactive...


  • Parramatta Park, Queensland, Australia Charterhouse Full time

    Job OverviewWe are seeking a highly skilled Strategic Cost Management Professional to join our Finance Team at Charterhouse. This is an exceptional opportunity for a Senior Project Manager with experience in cost savings, budgeting, and project management.About the RoleYou will be responsible for providing Project and Program Management Services for...


  • Parramatta Park, Queensland, Australia Michael Page Full time

    About Our ClientMichael Page is delighted to assist a reputable organisation in finding a skilled Senior Management Accountant to join their team and support the growth of their dynamic operations.Job DescriptionThe ideal candidate will lead the preparation of annual budgets and periodic forecasts, ensuring alignment with business goals and delivering...


  • Parramatta Park, Queensland, Australia Link Group Full time

    **Overview of the Role**We are seeking an experienced Strategic Financial Reporting Manager to lead our Financial Reporting, Tax & Performance function in Fund Operations division. The successful candidate will be responsible for delivering accurate and timely financial reporting, distribution, tax and performance reporting for our clients.The ideal...


  • Parramatta Park, Queensland, Australia REO Group Full time

    Role OverviewThe REO Group, a leading global window coverings and architectural products manufacturer, is seeking an experienced Digital Marketing Manager to oversee the company's digital marketing strategies and lead a high-performing team. Reporting to the Head of Product, Australia, this pivotal role offers a unique opportunity to shape the digital...