Senior Insights Project Lead

5 days ago


Parramatta Park, Queensland, Australia Future You Full time

Company Overview

Future You is a reputable government department seeking an experienced Customer Insights Research Manager to join their team.

Estimated Salary: $120,000 - $150,000 per annum

Job Description

We are looking for a seasoned professional with 7+ years of experience in customer research or insights focused roles. As a Customer Insights Research Manager, you will lead the design, set up, and delivery of significant, customized market research projects, working with internal and external stakeholders.

You will oversee all aspects of the project, including setting deadlines, assigning responsibilities, and monitoring progress. Your expertise in quantitative market research is essential, while experience in qualitative research is beneficial.

Key Responsibilities:

  • Lead end-to-end delivery of customised market research projects, advising executive on engagement of vendors, consulting stakeholders, and running workshops to articulate outcomes required and define scope.
  • Oversee research and questionnaire design, vendor's data analysis, insights development, and reporting to ensure it meets business needs.
  • Develop insights reports and presentations to internal and external stakeholders, leveraging various data sets to tell a story, deliver clear insights, and concrete recommendations.
  • Apply best practice project management principles to ensure efficient use of project resources and timely delivery.

Required Skills and Qualifications

  • 7+ years' experience working in agency or client-side in a customer research or insights focused role.
  • Experience in customized market research, attitudes and behaviour change research, programs, techniques, and tools.
  • Strong experience in quantitative market research is essential, while experience in qualitative research is beneficial.
  • Proven ability to manage significant multi-stakeholder projects, including managing stakeholder relationships.

Benefits

This is a full-time position within a reputable NSW government agency. If you are an experienced Customer Insights Research Manager seeking a new challenge, we encourage you to apply.



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