Senior Research Manager

20 hours ago


Parramatta Park, Queensland, Australia Future You Full time

Future You, a reputable government department, is seeking an experienced Senior Research Manager to lead our customer insights initiatives. This full-time role is a 9-month contract position.

Key Responsibilities:

  • Leverage expertise in quantitative and qualitative market research to design, set up, and deliver customised market research projects, collaborating with internal and external stakeholders.
  • Manage end-to-end delivery of the project, including advising on vendor engagement, consulting stakeholders, and overseeing research, questionnaire design, data analysis, insights development, and reporting.
  • Develop compelling insights reports and presentations for internal and external stakeholders, leveraging diverse data sets to tell a story, provide clear insights, and offer concrete recommendations.
  • Apply best practice project management principles to ensure efficient use of resources, meeting established timeframes.
  • Oversee all aspects of the project, setting deadlines, assigning responsibilities, and monitoring progress.

Requirements:

  • At least 7 years' experience in customer research or insights-focused roles, preferably in agency or client-side environments.
  • Proven expertise in customised market research, attitudes, and behaviour change research, programs, techniques, and tools.
  • Strong background in quantitative market research; qualitative research experience is beneficial.
  • Experience in designing and managing significant market research projects, including scope definition, method determination, delivery coordination, and result communication.
  • Demonstrated ability to manage multi-stakeholder projects, fostering stakeholder relationships.

This is an excellent opportunity to contribute to a reputable NSW government agency's customer insights efforts. We are offering a competitive salary range of AUD $120,000 - $150,000 per annum, commensurate with experience.



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