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Claims Management Specialist

2 months ago


Sydney, New South Wales, Australia Crawford & Company Full time
About the Role

We are seeking a highly skilled Claims Management Specialist to join our team at Crawford & Company. As a Claims Management Specialist, you will be responsible for managing and resolving complex claims and complaints in a timely and effective manner.

Key Responsibilities
  • Manage and resolve complex claims and complaints
  • Work closely with claim adjusters to examine claims forms, policies, and endorsements
  • Provide recommendations to claim adjusters to ensure the progress of claims
  • Support and advise policyholders with respect to their claims
  • Act as a team escalation point and proactively manage complex or contentious cases
Requirements
  • At least 3 years' experience in insurance claims management review or assessment
  • Demonstrated ability to understand and interpret insurance policies
  • Strong technical claims experience and dispute resolution skills
  • Excellent communication and organizational skills
  • Ability to work autonomously and as part of a close and supporting team
About Crawford & Company

Crawford & Company is the world's largest publicly listed claims management company, operating in over 70 countries. We are committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.

We offer a range of services across the entire claim lifecycle, including loss adjusting, third-party administration, forensic accounting, and more.

We are committed to being an inclusive workplace that employs and retains the best and most diverse talent. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds.