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Claims Management Specialist
1 month ago
About the Role
Crawford & Company is seeking a skilled Claims Management Specialist to join our team. As a Claims Management Specialist, you will be responsible for managing and resolving complex complaints and disputes related to insurance claims.
Key Responsibilities:
- Maintain a high-volume caseload of property claim contacts following complaints
- Work closely with claim adjusters to examine claims forms, policies, and endorsements to determine coverage
- Provide recommendations to claim adjusters to ensure the progress of claims, often outside of standard claims management procedures
- Support and advise policyholders on their claims
- Act as a team escalation point and proactively manage complex or contentious cases to resolve disputes effectively
About You
- You are a self-driven, enthusiastic individual with a passion for problem-solving and continuous learning
- You possess excellent communication skills and a strong analytical mindset
- You are a people person with a caring, empathetic, and positive outlook
Requirements:
- At least 3 years' experience in insurance claims management review or assessment
- Demonstrated ability to understand and interpret insurance policies and possess strong technical claims experience
- Experience in dispute resolution and complex complaint management
About Crawford & Company
Crawford & Company is the world's largest publicly listed claims management company, operating in over 70 countries. We are committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.
