Expert Client Relationship Manager

5 days ago

Melbourne, Victoria, Australia Davidson Full time

About the Company

Davidson is a leading recruitment agency that has been driving success in the industry for over three decades. With a flexible and forward-thinking approach, we foster a vibrant culture where flexibility, work-life balance, and teamwork are integral to our operations.

About the Role

The Melbourne Recruitment Team continues to grow, and we are seeking passionate and driven individuals to join us in supporting clients' workforce needs. As an Associate Account Manager, you will play a key role in building and nurturing relationships with our valued client base, helping them place top candidates in the market. You will utilize your strong communication skills and relationship-building expertise to understand client requirements, ensuring exceptional service delivery.

About You

You will be responsible for:

  • Building and maintaining strong relationships with existing clients to understand their workforce needs and ensure consistent job flow.
  • Actively engaging in client briefings, attending meetings to fully qualify job orders and clarify recruitment needs.
  • Serving as the primary point of contact between clients and the Recruitment Team, ensuring seamless communication and setting expectations for both parties.
  • Collaborating closely with the recruitment team to ensure a clear understanding of client requirements, effectively translating those into actionable recruitment strategies.
  • Participating in the end-to-end recruitment process, from attending client briefings to qualifying candidates and ensuring alignment with client expectations.
  • Conducting regular client meetings to assess satisfaction, offer recruitment insights, and explore additional opportunities for new or expanded services.
  • Developing and implementing strategies to enhance client engagement, loyalty, and repeat business, focusing on maximizing service delivery.
  • Maintaining regular updates with clients on the status of candidate sourcing, interview stages, and recruitment timelines to ensure transparency.
  • Preparing reports and presentations on client activity and recruitment performance for internal stakeholders and contributing to continuous improvement.

The Ideal Candidate

We are looking for someone with:

  • Proven experience in recruitment, with a track record of successfully managing client relationships.
  • Strong relationship-building skills, able to quickly establish trust and credibility with clients while maintaining long-term partnerships.
  • Excellent communication skills, both written and verbal, to effectively engage with clients, attend briefings, and communicate candidate updates.
  • Proactive and results-driven, consistently seeking out new business opportunities, securing job orders, and expanding client relationships.
  • Client-focused mindset, with the ability to fully qualify recruitment briefs and deliver high-quality candidates that meet client expectations.
  • Organisational skills, with the ability to manage multiple client accounts, recruitment processes, and competing priorities simultaneously.
  • Strong problem-solving skills, able to troubleshoot issues in the recruitment process and offer practical solutions to clients and the recruitment team.
  • Sales and business development acumen, with experience in identifying potential opportunities for additional services or new placements.

The Benefits

You can expect:

  • A competitive salary range of $80,000 - $110,000 per annum, depending on experience.
  • A supportive environment that empowers you to thrive.
  • Salary sacrifice options to maximise your earnings.
  • A workplace where everyone's voice is heard, and innovation and new ideas are actively encouraged.

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