Workforce Operations Manager
4 weeks ago
At Probe CX, we're driven by a passion for excellence and a commitment to delivering exceptional results. As a Workforce Lead, you'll play a critical role in shaping our workforce strategy and ensuring we have the right people in the right place at the right time.
- Analyze staffing requirements and develop forecasts to optimize resource allocation.
- Collaborate with cross-functional teams to identify opportunities for process improvement and implement changes that drive efficiency and productivity.
- Develop and maintain professional relationships with clients and stakeholders to ensure seamless communication and delivery of services.
- Stay up-to-date with industry trends and best practices to continuously improve our workforce management capabilities.
Requirements:
- 2+ years of experience in workforce management or a related field.
- Proven track record of success in forecasting, capacity planning, and staff scheduling.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
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