Complaints Case Manager

**Complaints Manager****What can you expect?**What we offer is a chance to join a company that is not only winning, but is transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a "people first" culture. This means that great performers are greatly rewarded. We pride ourselves on providing outstanding...

Professional Standards Case ManagerThis role is responsible for coordinating the progress of complaints throughout the complaint life cycle, including triage preparation, development and implementation of a case management plan, and referral to investigations when required.The successful applicant will be responsible for providing professional, responsive...

Job Opportunity: Complaint Handling RoleThis is an exciting opportunity to join a team that handles complaints and supports alternative dispute resolution. If you are a clear communicator with excellent customer service skills, this role may be for you.The ideal candidate will have relevant tertiary qualifications and experience in complaint handling or...

The role of an Assessment Administrator is a critical position within an organization, responsible for managing cases received by complaints and referrals. Key functions include assessing building and/or plumbing complaints, ensuring compliance with relevant legislation and guidelines.Key ResponsibilitiesEnd-to-end administration of case management of...

The role involves handling complaints within the context of integrity or oversight, drawing from experience in alternate dispute resolution, investigations or compliance roles. A tertiary qualification in a relevant field such as social sciences, psychology, law or criminal justice is highly valued.Job OverviewThe incumbent plays a pivotal part in delivering...

Job SummaryWe are seeking a skilled professional to manage complaints lodged by customers and frontline bankers from start to finish using PEGA software.This is an exciting opportunity to develop your career and make a real difference in the lives of our customers.Key ResponsibilitiesManage all complaints lodged by customers and frontline bankers using PEGA...

Job Description\As a key member of our Professional Standards team, you will play a critical role in coordinating the progress of complaints throughout the complaint life cycle. This involves triage preparation, development and implementation of a case management plan, and referral to investigations when required.You will be the single point of contact for...

Job OverviewThe position reports directly to the General Manager, Integrity Operations and Policy. Working in a collaborative and multi-disciplinary environment the Manager, Complaints leads a small and expanding team to deliver the VI's complaints function and implement a Complaints Service Charter and Complaints Management Framework.The Complaints team is...

At UniSuper, we're committed to providing exceptional service to our members. As a Customer Complaints Consultant, you'll play a critical role in case managing member complaints and communicating sensitive account issues.The RoleYou will:Ensure timely completion of investigationsManage multiple cases simultaneouslyWork collaboratively with cross-functional...

Job OverviewWe are seeking a skilled and experienced Complaints Resolution Specialist to join our team in Melbourne.Your Key Responsibilities:Manage complaints and participant incidents, including assessing, recording, resolving and referring as required.Manage escalated complaints and ensure strict deadlines are met.Produce quality written correspondence...