Case Management Specialist
2 weeks ago
As a key member of our Professional Standards team, you will play a critical role in coordinating the progress of complaints throughout the complaint life cycle. This involves triage preparation, development and implementation of a case management plan, and referral to investigations when required.
You will be the single point of contact for all parties to a complaint, providing advice on options, processes, timelines, and regular progress updates. Additionally, you will contribute to recommendations on emerging conduct issues and trends, devise strategies to prevent and minimise professional conduct matters, and provide professional, responsive advice and recommendations via documented case plans that prioritise people-centred resolutions.
This is an exciting opportunity to work in a high-performing, psychologically safe and collaborative team environment. If you have a strong background in Industrial Relations or Human Resources, excellent communication skills, and a commitment to excellence, we encourage you to apply for this challenging and rewarding role.
Required Skills and Qualifications- Degree or relevant industry certification with proven relevant experience, or an equivalent combination of training and experience in Industrial Relations or Human Resources.
- Commitment to a high-performing, psychologically safe and collaborative team environment.
- Experienced case manager with knowledge of evidence-based professional standards case management practices.
- Extensive knowledge of general and specialist HR practices, regulations and legislation relating to case management, case plans, risk assessments and interventions.
- Broad understanding of the regulatory framework pertaining to management of alleged misconduct, unlawful or harmful workplace behaviour.
- Experience providing advice and information on workplace conduct matters across a large and diverse organisation.
We offer a professional working environment with work-life balance, salary packaging options, generous personal leave entitlements, accrued days off for full-time roles, and on-site parking. Our values are centred around care, accountability, respect, and excellence.
OthersBy applying for this position, you acknowledge that you will undertake an assessment of any secondary employment or outside interests to avoid potential conflicts of interest. Successful applicants will need to complete pre-employment screening including references, misconduct checks and Police Checks.
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