Complaints Resolution Specialist

Professional Standards Case ManagerThis role is responsible for coordinating the progress of complaints throughout the complaint life cycle, including triage preparation, development and implementation of a case management plan, and referral to investigations when required.The successful applicant will be responsible for providing professional, responsive...

Job OverviewWe are seeking a skilled and experienced Complaints Resolution Specialist to join our team in Melbourne.Your Key Responsibilities:Manage complaints and participant incidents, including assessing, recording, resolving and referring as required.Manage escalated complaints and ensure strict deadlines are met.Produce quality written correspondence...

A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services,...

Job Description:The Intake and Resolution Officer will be responsible for receiving written and verbal notifications and complaints about Victorian disability workers. They will contribute to delivering end-to-end processes for receiving, assessing, conciliating/mediating and resolving complaints under the Disability Service Safeguards Act 2018.This role...

Job SummaryWe are seeking a skilled professional to manage complaints lodged by customers and frontline bankers from start to finish using PEGA software.This is an exciting opportunity to develop your career and make a real difference in the lives of our customers.Key ResponsibilitiesManage all complaints lodged by customers and frontline bankers using PEGA...

Dispute Resolutions Team Lead Job DescriptionAbout This RoleThis is an exciting opportunity for a skilled professional to lead the Dispute Resolutions Team and contribute to delivering exceptional customer outcomes.Key ResponsibilitiesTeam Leadership: Manage a team of specialists responsible for resolving EDR or external complaints, driving performance, and...

About Resolution LifeAt Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us.For customers, advisers, companies and the industry, we are making an impact worldwide.Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance...

Job SummaryWe are seeking a skilled Customer Complaints Resolution Specialist to join our team. This is an exciting opportunity to make a meaningful impact by supporting the work of our organization and assisting vulnerable stakeholders.About the RoleThe successful candidate will play a key role in managing complex and sensitive complaints and enquiries from...

Complaints Resolution SpecialistJob OverviewWe are seeking an experienced professional to manage and resolve complaints across multiple schemes.Key Responsibilities:Investigate and resolve complaints in a timely and efficient manner.Provide clear guidance and empathetic support to customers and stakeholders.Evaluate complaints carefully and make...

Job DescriptionAs a key member of the team, you will be responsible for investigating and coordinating complaints activity to improve member experience and enable mutually satisfactory outcomes.Key accountabilities include:Providing exceptional customer service in managing and resolving complaints;Communicating effectively with complainants and other...