
Complaint Resolution Specialist
1 week ago
At UniSuper, we're committed to providing exceptional service to our members. As a Customer Complaints Consultant, you'll play a critical role in case managing member complaints and communicating sensitive account issues.
The RoleYou will:
- Ensure timely completion of investigations
- Manage multiple cases simultaneously
- Work collaboratively with cross-functional teams
Requirements include strong case management, investigative, and problem-solving skills. Experience within financial services is an advantage.
About YouWe seek an empathetic and responsive individual who can communicate effectively with members. Key qualities include:
- Strong relationship building and communication expertise
- A personalised approach with the ability to handle sensitive information
In our positive and open culture, you'll receive support to build your career. Benefits include:
- A competitive salary
- A personal development plan and yearly funding for career growth
- Additional paid leave over Christmas
- A generous well-being program
- Paid volunteer days and flexible working options
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