Customer Growth Lead

1 week ago

Melbourne, Victoria, Australia beBeeGrowth Full time $160,000 - $180,000
Job Overview

We are seeking a seasoned professional to lead our customer connections efforts, driving growth and deepening relationships with our customers. This strategic role focuses on engagement, loyalty, and enterprise growth, aiming to reward loyalty, strengthen engagement, and operationalise enterprise growth initiatives.


The successful candidate will be accountable for the operational and technical management of our customer referral program, leading a team responsible for building referral partnerships across our ecosystem and delivering sales growth through strong partner and channel relationships.



Main Responsibilities
  • Lead engagement across our services, accountable for delivering enterprise customer growth metrics including referrals, care touchpoints, NPS, and the operationalisation of growth initiatives aligned to our strategic ambition.
  • Drive product confidence and member retention by embedding our proof points across frontline teams, enabling them to identify customer growth opportunities and deliver initiatives that strengthen connected experiences and long-term loyalty.
  • Lead a team of Referral Partnership Managers to operationalise programs through communications, frontline training, reporting, quality assurance, vendor management, and customer resolutions.
  • Manage internal and external relationships essential to the effective operation of our Life Rewards platform and One Customer Connections program, including loyalty platforms, third-party vendors, senior leaders, frontline leadership, marketing, operational teams, and technology partners.
  • Ensure referral and loyalty propositions evolve in line with competitor activity, regulatory changes, customer needs, and market developments to remain relevant, competitive, and fit-for-purpose.


Requirements
  • Tertiary qualifications in business, marketing or related disciplines are preferred.
  • Minimum 8 years senior level management experience with a track-record of delivering effective solutions in a large and complex organisation.
  • Direct experience in leading the development and implementation of strategies to deliver commercial outcomes.
  • Experience managing frontline / operation teams including training communications and engagement.
  • Ability to solve complex problems and develop solutions in consultation with others, including expert professionals.
  • Significant market knowledge and experience in consumer behaviour and trends.
  • Expertise in healthcare legislative and regulatory environment and the impact of these upon product policy and strategy desirable.
  • Demonstrated passion for the customer is essential.


About Us

We value and celebrate our people's success, providing initiatives that develop careers, looking after their health, wellbeing and futures. We support our people to be the healthiest and happiest versions of themselves.

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