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Customer Service Representative

2 months ago

Sydney, New South Wales, Australia ALG Full time
About Our Client

ALG is a leading recruitment agency specializing in the aviation industry, providing top talent to prestigious clients.

We are currently seeking a skilled Customer Support Representative to join our defence client's team in a dynamic and challenging role.

Job Responsibilities
  • Enhance Customer Satisfaction
  • Report to the Team Lead MS&L Front Office
  • Aid the Customer Support team in executing the AAP strategy and meeting related MBOs
  • Implement principles of standardization, simplification, and process optimization, ensuring full compliance with company and regulatory policies
  • Efficiently process orders and quotes in line with the Franchising Handbook guidelines
Requirements
  • At least 5 years of experience in customer service and sales within aviation and other industries
  • Experience managing customer service and sales
  • Experience in budget oversight, financial reporting, and control
  • Skill in proactively preparing for surge requirements and communicating them internally
  • Training from a recognized Supply Chain Institute or equivalent is desirable
  • Preferable knowledge of SAP
  • A direct, confident, and clear communicator who can convey messages effectively and persuasively
Benefits
  • Competitive hourly rate
  • Monday to Friday roster for a healthy work-life balance
  • Opportunity to work with cutting-edge aviation technology and equipment
  • Career advancement potential within the civil/defence aviation industry