Student Support Advisor

3 weeks ago

Wakefield, Australia Torrens Global Education Services Pty Limited Full time
Student Support Advisor - Campus Experience

We are seeking a highly skilled and customer-focused Student Support Advisor to join our campus team. As a key member of our student services team, you will provide exceptional support to students, staff, and the broader campus community.

Key Responsibilities:

  • Provide high-quality enquiry and concierge services to students, staff, and the campus community.
  • Deliver outbound customer care programs to support student success and engagement.
  • Communicate effectively with the campus community about student admin and support processes and services.
  • Provide international student administration services, including orientations and visa enquiries.
  • Foster and support the development of an active student representative council.

Requirements:

  • 2+ years of experience in a front of house, customer service, or customer experience role.
  • Experience in student administration within a higher education college or university (preferred).
  • Outstanding customer service skills, including strong interpersonal skills and a positive attitude.
  • High level teamwork and the ability to work with multiple teams.
  • Superior verbal and written communication skills and the capacity to communicate clearly.
  • Proficiency in computer and software skills, particularly in word processing, spreadsheets, and enterprise-wide records management systems.
  • Attention to detail and the ability to undertake high volumes of administrative processing efficiently and with a high level of accuracy.

About Us:

Torrens University Australia is an equal opportunity employer, committed to the attraction, retention, and development of all people regardless of gender identity, ethnicity, sexual orientation, and disability. We value diversity and inclusion and are passionate about making a positive impact in the world of education.

Benefits:

  • Tuition reduction benefits on a range of courses.
  • Opportunity for career growth.

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