Student Support Advisor

2 months ago

Port Wakefield, Australia Torrens University Australia Full time

Here at Torrens University Australia, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception. Reporting to the Snr. Student Support Advisor, you will join a team of passionate staff who are playing their part in making sure that we are here to deliver an exceptional learning experience for students.
- The Student Support Advisor (SSA) will provide high-quality enquiry and concierge services on campus. As part of the campus team the SSA will support the delivery of programs, events and activities to enhance student engagement for on campus and online students.
- On a typical day in this role you will responsible for the following:
- Provide outstanding customer service to staff, students, prospective students and the broader campus community via a “one-stop-shop”-
- Deliver outbound customer care programs to support student success and maximise engagement-
- Communicate effectively and appropriately with the campus community about student admin and support processes and services, and provide admin support to other teams as required-
- Provide international student administration services, including orientations and visa / COE enquiries, complying with external regulatory requirements and company policies and procedures-
- Foster and support the development of an active student representative council (SRC) for the campus, ensuring they represent the range of courses and modes of study at that campusTo learn more about the role, Click here à- job descriptionThis is a permanent position located in Adelaide, SA, and you will be required to be based on Campus to complete the duties of this role.

Who are you?
To be successful in this position you will have:
- 2+ years of experience in a front of house, customer service or customer experience role.-
- Experience in student administration within a higher education college or university (preferred)-
- Outstanding customer service skills, including strong interpersonal skills, a positive attitude and ability to relate to a diverse range of people-
- High level teamwork and the ability to work with and/or be a member of multiple teams-
- Superior verbal and written communication skills, and the capacity to communicate clearly-
- Proficiency in computer and software skills, particularly in word processing, spread sheets and using enterprise-wide records management systems-
- Attention to detail and the ability to undertake high volumes of administrative processing efficiently and with a high level of accuracy- Who are we?
Our ambition is to revolutionise the world of education, increase student employability and make a positive impact. We believe in the power of education to transform lives, and we put our people and students at the heart of everything we do. We want you to be bold, be creative, be good, and be global.

If you want to learn more about our story, our people and some of the great reasons to come and work with us

Torrens University Australia is an equal opportunity employer, we value diversity and inclusion and are committed to the attraction, retention and development of all people regardless of gender identity, ethnicity, sexual orientation and disability.

**Benefits**:
We partner with a range of top providers to make your working life a more rewarding and flexible experience. These include:
- Tuition reduction benefits on a range of courses-
- Opportunity for career growthReady to make your difference?
Join the Torrens University Australia team

Have questions? Send them through to

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