Technical Program Manager, Customer Support Platform Lead

1 week ago


Australia Atlassian Full time

About the Role

We are seeking a highly skilled Technical Program Manager to lead our Customer Support Platform team. As a key member of our organization, you will be responsible for defining the technical strategy and vision for our customer support platform, ensuring it meets the needs of our customers and supports the growth of our business.

Key Responsibilities

  • Technical Leadership: Provide technical leadership on engineering programs and lead the end-to-end delivery of complex programs across multiple teams, balancing the right trade-offs and ensuring successful outcomes.
  • Strategic Planning: Define the strategic goals for areas owned, communicate value proposition to partners and ensure support, anticipate challenges, create long-term vision and associated roadmap for areas of ownership.
  • Program Management: Take ownership of strategic but ambiguous plans, bring clarity by translating them to well-defined goals that engineering teams can achieve.
  • Metrics and Analysis: Define and track improvement to metrics for quality and performance across complex projects involving many teams.

Requirements

  • Deep technical skills and domain knowledge to influence department leaders on strategic direction.
  • Ability to build consensus among partners and stakeholders.
  • Strong communication and interpersonal skills.
  • Experience in program management and technical leadership.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.


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