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Insurance Claim Management Specialist
2 weeks ago
We are seeking a skilled Claims Operations Manager to oversee the management of insurance claims and restoration projects.
The successful candidate will be responsible for managing and coordinating insurance restoration claims, liaising with insurers, assessors, internal teams, and property owners.
Key Responsibilities:- Manage and coordinate insurance restoration claims
- Liaise with insurers, loss adjusters, assessors, and policyholders
- Schedule and coordinate internal restoration and make safe teams
- Ensure compliance with relevant standards and insurer SLAs
- Accurately update and maintain job files using job management systems
- Review site assessments, inspection reports, scopes, and variations
- Manage job progress, budgets, materials, and subcontractors where required
- Proactively resolve client concerns and maintain high-quality customer service
- Experience in restoration, insurance building, or claims management (3+ years preferred)
- Strong knowledge of water/flood/fire/mould restoration workflows
- Understanding of insurance claim processes and reporting requirements
- Ability to lead and coordinate multiple jobs across different locations
- Excellent verbal and written communication skills
- Comfortable working in a fast-paced environment with competing priorities
- Proficient with job management software
