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Operations Manager

2 months ago

Randwick, Australia Merivale Full time

About The Venue

The DOG is a renowned hospitality establishment located in the heart of Randwick, Sydney. As a local institution, it has earned a reputation for serving next-level pub classics in a warm and welcoming environment.

The Opportunity

Merivale, a leading hospitality company, is seeking an experienced Operations Manager to oversee the day-to-day operations of The DOG. The ideal candidate will be a strong and passionate leader who can drive guest experience, strategy, and growth.

Key Responsibilities

  • Manage the overall operation of the venue, ensuring seamless service delivery and exceptional guest experiences.
  • Develop and implement strategies to drive revenue growth, improve efficiency, and enhance customer satisfaction.
  • Lead and motivate a high-performing team, providing coaching, training, and development opportunities to ensure staff are equipped to deliver exceptional service.
  • Collaborate with the venue manager and other stakeholders to achieve company goals and objectives.
  • Monitor and control costs, ensuring profitability and financial sustainability.
  • Stay up-to-date with industry trends, best practices, and regulatory requirements, applying this knowledge to drive business improvement.

Requirements

  • Minimum 2+ years of experience in a similar management position, preferably in the hospitality industry.
  • Proven track record of managing large teams in high-volume environments.
  • Strong focus on delivering high standards and exceptional product quality.
  • Hands-on and operational, with a passion for driving business growth and improvement.
  • Excellent stakeholder management skills, with the ability to build strong relationships with colleagues, customers, and suppliers.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career development and growth within a leading hospitality company.
  • Discounts at Merivale venues and other partner businesses.
  • Employee Assistance Program and other employee benefits.