Guest Experience Team Lead

4 days ago


Canberra, ACT, Australia beBeeLeadership Full time $120,000 - $140,000

Job Overview

This is a leadership role that plays a crucial part in ensuring every guest has a great experience in our stores.

The ideal candidate will be responsible for leading from the floor, building and developing a high-performing team, and creating an environment where people feel valued and supported.

Key Responsibilities

  • Develop and maintain a positive and inclusive team culture.
  • Lead from the floor to assess and meet business needs.
  • Engage with team members to help them understand their role in achieving store success.
  • Implement the Store Manager's vision for the store and communicate it effectively to the team.
  • Recruit, select, and onboard new team members to build a strong and diverse team.
  • Provide training and coaching to team members to address skill gaps.
  • Manage performance by providing direct feedback and facilitating rewards and recognition.
  • Address guest concerns and escalate issues as needed.
  • Monitor and analyze performance metrics to identify areas for improvement.

Benefits

We offer a comprehensive total rewards package, including competitive pay, opportunities for growth and development, and a supportive work environment.

About Us

We're a dynamic and innovative company that values its employees and strives to create a positive impact on the community.



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