
Guest Experience Team Lead
4 days ago
Job Overview
This is a leadership role that plays a crucial part in ensuring every guest has a great experience in our stores.
The ideal candidate will be responsible for leading from the floor, building and developing a high-performing team, and creating an environment where people feel valued and supported.
Key Responsibilities
- Develop and maintain a positive and inclusive team culture.
- Lead from the floor to assess and meet business needs.
- Engage with team members to help them understand their role in achieving store success.
- Implement the Store Manager's vision for the store and communicate it effectively to the team.
- Recruit, select, and onboard new team members to build a strong and diverse team.
- Provide training and coaching to team members to address skill gaps.
- Manage performance by providing direct feedback and facilitating rewards and recognition.
- Address guest concerns and escalate issues as needed.
- Monitor and analyze performance metrics to identify areas for improvement.
Benefits
We offer a comprehensive total rewards package, including competitive pay, opportunities for growth and development, and a supportive work environment.
About Us
We're a dynamic and innovative company that values its employees and strives to create a positive impact on the community.
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