Transformational Change Professional

6 days ago

Canberra, ACT, Australia beBeeChange Full time $100,000 - $130,000
Job Title

IT Service Management Change Manager

Role Summary

The IT Service Management Change Manager is responsible for ensuring the smooth delivery of changes across client's Managed Network Services account.

  • Deliver end-to-end change management functions aligned to ITIL best practices.
  • Manage changes in a standardised manner, ensuring seamless implementation and minimal disruption.
  • Lead the implementation of Change Management process across the account, driving continuous improvement.

Key responsibilities include:

  • Convening, chairing and documenting Client specific internal CABs, including Emergency CABs (ECAB).
  • Attending and participating in Client convened CABs.
  • Requesting for Change (RFC) impact assessment and categorisation.
  • Ensuring RFCs meet required lead times, with adequate testing and back out plans.
  • Collaborating with Change Initiators to rectify non-compliant RFCs.
  • Managing the Forward Schedule of Changes (FSC), ensuring timely updates.
  • Maintaining reviewed RFC records with appropriate CAB authorization.
  • Creating and delivering Change Management reporting, meeting ICS and Client requirements.
  • Taking corrective action or escalating process issues to relevant stakeholders.
  • May be required to work onsite at Client premises.
  • Managing Issue tracking on lead accounts, maintaining a register of agreed actions.
  • Providing Clients with forward notice of changes impacting services.

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