Change Transformation Expert

4 days ago

Canberra, ACT, Australia beBeeTransformation Full time $100,000 - $150,000

Leadership Role: Change Transformation Expert

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This is a pivotal role in ensuring operational stability, risk mitigation, and continuous improvement through structured ITIL-based change practices. The ideal candidate will bring deep expertise in IT service management, stakeholder engagement, and cross-sector transformation.

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Key Responsibilities:

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  • Lead and govern the end-to-end change management process across all service domains and vendors.">
  • Ensure strict adherence to standardized change policies, procedures, and SLAs.">
  • Chair regular Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings.">
  • Facilitate decision-making for high-impact or emergency changes, ensuring alignment with business priorities.">
  • Review and assess high-risk, complex, or cross-supplier changes for readiness, impact, and risk mitigation.">
  • Collaborate with stakeholders to validate change plans and rollback strategies.">
  • Track and analyze change success rates, trends, and compliance metrics across suppliers.">
  • Identify opportunities for automation, process improvement, and service enhancement.">

Required Skills and Qualifications:

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  • Proven experience as an ITSM consultant or change manager, with a strong track record in leading change initiatives across government, utilities, and healthcare sectors.">
  • Deep understanding of ITIL-based frameworks, with the ability to align change processes to strategic business goals.">
  • Skilled in facilitating cross-functional collaboration, driving operational efficiency, and implementing sustainable improvements.">
  • Strong analytical and communication skills, with the ability to influence senior stakeholders and navigate complex environments.">

Benefits:

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  • We recognize the importance of flexible work arrangements to support a healthy work-life balance.">
  • At the heart of our mission is your career growth, with programs and diverse professions crafted to support you in exploring a world of opportunities.">
  • Equip yourself with valuable certifications in the latest technologies, such as AWS and Microsoft Azure.">

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