
Operations Quality Expert
2 weeks ago
Job Title: Senior Operations Quality Analyst
We are seeking a highly skilled and experienced Senior Operations Quality Analyst to join our team. This role is responsible for providing analytical, technical, and consultative support to internal and external clients across a broad range of system and process improvement initiatives in Superannuation administration and management.
Key Responsibilities:- Provide subject matter expertise in superannuation and the Apex platform
- Support UAT by preparing test cases, executing test scripts, documenting outcomes, and managing defect resolution
- Contribute to incident reviews by identifying root causes, proposing remediation, and updating system or process documentation
- Participate in ad hoc and scheduled end-of-year system reviews, legislative updates, and data transitions
- Engage internal teams and clients across the full software development lifecycle (SDLC)
- Collaborate with clients to identify process inefficiencies and propose improvements using industry best practices
- Ensure that all client deliverables meet internal quality standards and comply with regulatory requirements
- Proven experience in a systems or business analyst role within the Australian financial services or superannuation industry
- In-depth knowledge of superannuation administration systems, preferably with hands-on experience in Apex
- Familiarity with UAT frameworks, including test planning, scripting, execution, and defect tracking
- Experience with incident management and root cause analysis, especially within production environments
- Understanding of the software development lifecycle (SDLC), including Agile or Waterfall methodologies
- A unique opportunity to be part of an expanding global business
- Competitive remuneration commensurate with skills and experience
- Training and development opportunities
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