Disability Relationship Facilitator

1 day ago


Bendigo, Victoria, Australia Hearth Support Services Full time

Hearth Support Services is a leading NDIS Registered Service Provider, dedicated to delivering exceptional support and care to individuals with disabilities.

We are seeking an experienced Relationship Manager to join our dynamic team at our Bendigo office. As a central point of contact for support workers and participants, you will play a vital role in fostering long-term and sustainable relationships.

About the Role:

As a key member of our team, you will be responsible for ensuring that participants, their family members, support workers, and all other stakeholders have a clear and consistent point of contact.

Key Responsibilities:

  • Develop and maintain strong relationships between participants and their teams of Hearth Support Workers
  • Assess participant needs and develop tailored support programs
  • Maintain effective relationships with support coordinators, house supervisors, and external stakeholders
  • Lead Support Worker teams to provide responsive, person-centered care enabling participants to progress towards their goals
  • Monitor client progress, prepare submissions for NDIS plan reviews, and coordinate weekly staff rosters

Requirements:

  • Proven experience working in the disability sector, preferably in a supervisory or managerial role
  • Excellent administrative and business communication skills, including case noting and report writing
  • Strong time management and organisational skills
  • Client-centred approach with the ability to advocate for Participants and understand complex disability and trauma
  • Own car and driver's license
  • High levels of resilience and strong interpersonal skills
  • Working knowledge of Microsoft Office suite and employee rostering systems

Salary: $65,000 - $75,000 per annum, depending on experience

Benefits include flexible working hours, remote work options, career development opportunities, travel compensation, work laptop, and mobile phone provided



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