Disability Case Manager

2 weeks ago


Bendigo, Victoria, Australia Hearth Support Services Full time
  • About Hearth Support Services
  • Hearth Support Services is a dynamic NDIS Registered Service Provider dedicated to delivering exceptional support to individuals with disabilities.

  • We're seeking a skilled and compassionate Client Relationship Manager to join our team and contribute to our mission of providing high-quality disability support services.

  • As a key member of our team, you'll be responsible for fostering strong relationships between support workers and participants, ensuring that our clients receive personalized and tailored support that meets their unique needs and goals.

    • Responsibilities
    • Develop and maintain relationships with support workers, participants, and other stakeholders to ensure seamless communication and collaboration.

    • Assess participant needs and develop support programs that align with their goals and preferences.

    • Lead support worker teams to deliver responsive, person-centered care that enables participants to progress towards their goals.

    • Report on participant progress and prepare submissions for NDIS plan reviews as required.

    • Coordinate staff rostering and proactively resolve any issues that may arise.

    • Requirements
    • Proven experience working in the disability sector, preferably in a supervisory or managerial role.

    • Professional-level administrative and business communication skills, including case noting and report writing.

    • Excellent time management and organizational skills.

    • Proven client-centered approach with the ability to advocate for participants and an understanding of complex disability and trauma.

    • Own car and driver's license.

    • Strong interpersonal skills and high levels of resilience.

    • Understanding of the NDIS.

    • Working knowledge of Microsoft Office suite and employee rostering systems.

  • What We Offer

    Hearth Support Services offers a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary package.



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