Customer Reliability Engineer
3 weeks ago
Splunk is seeking a Customer Reliability Engineer to join the Sizing Architecture Governance team. This team is responsible for sizing individual infrastructures to meet customer workload requirements.
The ideal candidate will be a full-stack engineer with experience in building and supporting internal/external customer-facing Splunk applications. They will work closely with product owners and designers to deliver new value to customers.
The Customer Reliability Engineer will participate in an on-call rotation to handle customer escalations and critical incidents outside regular business hours.
Key Responsibilities- Improve modern and interactive UI using React for internal and external Splunk applications.
- Define and lead implementation of activities to deliver new value to customers.
- Identify areas of friction for our customers and influence technical decisions.
- Break down sophisticated work for yourself and others to complete.
- Build comprehensive test suites to ensure maintainability and stability.
- Work with UX designers and product managers to understand customer requirements.
- Collaborate within the team through open design discussions and code reviews.
- Be involved in customer engagement sessions and escalations, understanding their requirements and problems.
- 3+ years of software engineering experience focused on application development.
- Proficiency in building JavaScript web pages using modern frameworks such as React.
- Proficiency in at least one scripting or programming language, preferably Python.
- Proficiency in Splunk search language (SPL) and Splunk architecture is a plus.
- Thinks about customer user experience keeping performance in mind.
- Technical expertise in multiple low-level systems areas such as networking, operating systems, and data storage.
- Strong communication and collaboration skills as you\u2019ll be working with cross-functional teams.
- Experience with high-profile and critical customer engagements & escalations is advantageous.
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