Cloud Reliability Engineer

5 days ago

Melbourne, Victoria, Australia Microsoft Full time

About the Role

The Azure Kubernetes Service (AKS) team is seeking a Technical Program Manager II to join the AKS Fundamentals team and focus on platform reliability. In this role, you will define a set of metrics to measure and report on the reliability experienced by customers in Azure Kubernetes Service. You will analyze the pain points of our customers, plan and prioritize improvements, and drive engineering teams across Azure to address those pain points.

Responsibilities

  • Define and track success metrics for platform reliability and drive empathy for customer issues.
  • Learn from customers about their experience; analyze data and prioritize customer pain points.
  • Launch and drive programs to address quality gaps in existing processes and products.
  • Create and prioritize a shared roadmap across Azure Infrastructure services to improve reliability for Kubernetes scenarios.
  • Partner closely with Azure Compute, Networking, Storage, and other Azure teams to drive the roadmap.

Requirements

  • Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development.OR equivalent experience.
  • 2+ years of experience in a technical role.
  • 1+ year(s) of experience managing cross-functional and/or cross-team projects.

Additional Requirements

  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

About Microsoft

Microsoft is a leader in cloud computing and is committed to delivering innovative solutions to its customers. The company is seeking a talented Technical Program Manager II to join its team and contribute to the development of its Azure Kubernetes Service.

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