National Scheduling Coordinator

7 days ago

Mill Park, Victoria, Australia Bodewell Community Care Full time
About the Role

We are seeking a highly organized and detail-oriented National Scheduling Coordinator to join our team at Bodewell Community Care. As a key member of our care services team, you will play a crucial role in ensuring the quality of scheduling to meet client needs, maximize operational efficiency, and enhance the overall customer experience.

Key Responsibilities
  • Schedule Services: Coordinate and schedule care services in a client-centered and operationally efficient manner, ensuring seamless delivery of care to our clients.
  • Client Support: Provide day-to-day support for clients regarding changes to care services and address roster-related queries in a timely and professional manner.
  • Service Provider Liaison: Liaise with internal and external service providers to manage care changes and update the database system accordingly, ensuring accurate and up-to-date information.
  • Care Consultant Collaboration: Collaborate with Care Consultants to provide feedback on client care, ensuring high-quality services are delivered to our clients.
  • Reporting and Compliance: Report compliments, complaints, hazards, and incidents in a timely manner, ensuring compliance with organizational values, policies, and procedures.
  • Community Program Development: Identify and maintain relationships with community programs and resources for clients, enhancing their overall care experience.
  • Team Collaboration: Develop and share up-to-date knowledge and information with the team, contributing to a positive and supportive team culture.
  • Roster Management: Manage rosters for external services effectively, ensuring efficient use of resources and minimizing delays.
  • Staffing Analysis: Analyze staffing hours to anticipate recruitment needs, ensuring adequate staffing levels to meet client demands.
  • Team Support: Support team members and contribute to a positive team culture, fostering a collaborative and respectful work environment.
  • Program Development: Actively participate in team meetings and program development initiatives, contributing to the growth and development of our care services.
  • Business Development: Identify business development opportunities and respond to inquiries promptly, enhancing our care services and reputation.
Requirements
  • Essential Qualifications: 3 to 5 years of experience in home care, a diploma or degree in business administration, health administration, social work, or a related field, demonstrated experience in managing shift rostering effectively, and proficiency in Microsoft Office Suite.
  • Desirable Qualifications: Familiarity with systems such as Carelink, Procura, or similar client management software, experience with invoicing and financial administrative tasks, and proficiency in languages other than English.
Skills and Attributes
  • Effective Communication: Excellent verbal and written communication skills for interacting with clients, staff, and stakeholders.
  • Organizational Skills: Strong organizational skills with attention to detail, ensuring accurate and efficient scheduling and coordination of care services.
  • Problem-Solving: Effective problem-solving skills, with the ability to analyze and resolve complex scheduling and coordination issues.
  • Customer Service: Strong background in customer service, with a passion for delivering exceptional care and support to our clients.

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