Fleet Maintenance Coordinator

6 days ago

Melbourne, Victoria, Australia SG Fleet Full time
{"title": "Fleet Maintenance Coordinator", "content": "About the Role

This position is responsible for providing effective cost-controlled maintenance support for all Clients, while maintaining a level of exceptional product support and service to clients. Respond promptly to all maintenance calls and e-mails, access required levels of work with authorised repairers, and provide appropriate repair authorisations in line with vehicle contracts, repairers agreed accreditation, and delegated approval levels. Ensuring that all external and internal customer and supplier queries are answered appropriately.

Key Responsibilities
  • Drive a strong customer service culture; one of accountability, engagement, and customer experience ownership, where dependable team members work collaboratively and intelligently within a proactive environment, collectively owning their team KPIs and working towards high customer satisfaction ratings.
  • Manage and Control Servicing and Repair costs for all fleet vehicles.
  • Minimise down time of vehicles (VOR).
  • Look to maximise vehicles warranties, including requests on post warranty support on all manufacturers' "product problem" and other premature mechanical repairs.
  • Advise clients on maintenance related issues covering their vehicle's contract entitlements and inclusions such as - Tyre Allowance, Roadside Assistance and Accident Management
Requirements
  • Tertiary qualification in Automotive - vehicle qualification or equivalent
  • Extensive experience in the motor industry
  • Experience in a customer service role and/or negotiating with suppliers
  • Has strong technical/numerical skills, shares knowledge and is thorough and accurate.
", "lang_code": "en-US"}

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