Fleet Maintenance Manager

6 days ago


Melbourne, Victoria, Australia SG Fleet Full time
About the Role

This position is responsible for providing effective cost-controlled maintenance support for all Clients, while maintaining a level of exceptional product support and service to clients.

Key Responsibilities
  • Customer Service: Drive a strong customer service culture; one of accountability, engagement, and customer experience ownership, where dependable team members work collaboratively and intelligently within a proactive environment, collectively owning their team KPIs and working towards high customer satisfaction ratings.
  • Cost Management: Manage and Control Servicing and Repair costs for all fleet vehicles.
  • Vehicle Maintenance: Minimise down time of vehicles (VOR).
  • Warranty Management: Look to maximise vehicles warranties, including requests on post warranty support on all manufacturers' "product problem" and other premature mechanical repairs.
  • Client Support: Advise clients on maintenance related issues covering their vehicle's contract entitlements and inclusions such as - Tyre Allowance, Roadside Assistance and Accident Management
Requirements
  • Tertiary Qualification: Tertiary qualification in Automotive - vehicle qualification or equivalent
  • Industry Experience: Extensive experience in the motor industry
  • Customer Service: Experience in a customer service role and/or negotiating with suppliers
  • Technical Skills: Has strong technical/numerical skills, shares knowledge and is thorough and accurate.


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