Customer Relations Specialist
4 weeks ago
Role Overview
We are seeking a highly skilled Customer Relations Specialist to join our Collections team at Randstad. As a key member of our team, you will be responsible for building strong relationships with customers, providing them with solutions to their financial queries, and working to support them through their financial journey.
Key Responsibilities
- Manage early arrears portfolio end to end, focusing on secured and unsecured loans
- Conduct early stage skip tracing, as required
- Making suitable arrangements with customers in line with our credit policy
- Monitor financial hardship, variations, bankrupts, and defaults register
- Respond to inbound collections queries
- Follow up on broken payment arrangements and renegotiate new arrangements
About You
- Strong understanding of credit and collections regulations
- Excellent verbal communication skills and powers of persuasion
- Superb organisation and attention to detail
- Empathetic nature to ensure the best care for our customers
- Ability to work autonomously, think on your feet, and work in an evolving work environment dealing with complex enquiries
What We Offer
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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