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Claims Management Executive

1 month ago

Burwood East, Victoria, Australia Country Fire Authority Full time

Discover a fulfilling career with the Country Fire Authority (CFA) as a Compensation Claims Assurance Manager.

About This Opportunity

Location: CFA Headquarters, Burwood East

We are seeking an experienced professional to lead our claims management team. The successful candidate will oversee compensation schemes for CFA employees and volunteers, ensuring compliance with legislation and stakeholder needs.

Key Responsibilities:
  • Lead a team delivering high-quality injury recovery and compensation services
  • Monitor and enhance team performance to meet CFA standards and support capability growth
  • Provide leadership, coaching, and mentoring for team wellbeing and development
  • Manage injury recovery and claims with a consistent, strategic approach
  • Oversee permanent impairment claims assessments and volunteer claim estimates
  • Coordinate information for accurate actuarial assessments of the Volunteer Compensation scheme
  • Review and approve volunteer claims requests and payments per internal processes
  • Support effective, safe, and early return-to-work strategies for all claims

The ideal candidate will possess tertiary qualifications in a related discipline, ideally with an injury and compensation management focus or specialisation. Proven leadership skills and the ability to obtain and maintain effective cooperation and contribution of diverse stakeholders are essential.

Salary: $PTA 6 $- $ pa (plus 11.5% superannuation)

Why Choose CFA?
  • Meaningful Purpose: Your contribution truly makes a difference
  • Work-Life Balance: Paid parental leave, generous leave provisions
  • Growth Opportunities: Learning and development
  • Flexibility: Hybrid work options with flexible work arrangements
  • Discounts: Emergency Memberlink discounts on various services
  • Wellbeing Focus: Healthy for Life programs, flu vaccinations
  • Member Assistance Program: Access support across 8 service pathways