Claims Specialist

5 days ago

Hawthorn East, Australia Coles Group Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**:
Coles Group Insurance protects our team members, customers, and business. We work across a variety of areas, from workers compensation to property insurance to public liability insurance. Our team offers strategic advice that guides decision making and helps Coles Group achieve its business outcomes.

The Coles Group Self Insurance team protects our team members, customers, and business in workers compensation and public liability matters. As a national team, we engage and collaborate across all Coles brands including Coles Supermarkets, Coles Liquor Retail and our Supply Chain business. We are a trusted business partner that helps to facilitate recovery and return to life for our injured team members and customers.

**About the role - 12 month Fixed Term**:
We have an exciting opportunity available for a Claims Specialist - Workers Compensation and are ready to welcome a dynamic individual to our thriving workplace. As part of our diverse team based in Victoria, you’ll help make a positive difference to our injured Team Member’s lives every day and feel great satisfaction knowing your talent and hard work has an important purpose. We’re offering the best of both worlds with our hybrid work environment - strike the perfect balance between work at home and connection with team in the office.

**What you’ll do**:
Reporting to the Liability & Compliance Manager you’ll be responsible for effectively managing a claims portfolio, you will:

- Pro-actively manage a portfolio of workers compensation claims in accordance with state laws and policies to reduce the impact of workplace injury whilst ensuring that Injured Team Members receive their correct entitlements and are aware of their rights and responsibilities.
- Facilitate resolution of workers compensation claims with a strong focus on engagement between injured team members and the business to bring about understanding, collaboration and continuous improvement in claims management.
- Co-ordinate and manage external service and health providers and gather information from stakeholders to effectively manage the claim and facilitate recovery.

**About you and your skills**:
To be successful in this position you will need a strong understanding of customer service with experience engaging and supporting customers in difficult situations. Ideally you will have 1+ years claims management experience in workers compensation; however, we will consider applicants with experience in other forms of insurance practice or transferrable skills and experience. This position would suit someone with a qualification or certification in health or business-related field.

**You'll also need**:

- Excellent written and verbal communication skills.
- Experience and skill with Microsoft Office suite of products.
- Claims or Electronic Information Management systems experience.

**What’s in it for you?**:

- **
Flexible working options**:We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
- ** Office perks**: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
- ** Discounts**:Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
- ** Reward through recognition**: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- ** Opportunities for learning and development**: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
- ** Paid parental leave**: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
- ** Investment in your future**:Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

**About the recruitment process**:
Job ID: 142885

Employment Type: Full time

  • Claims Specialist

    3 months ago

    Hawthorn East, Australia Coles Supermarkets Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: Coles Group Team Cover protects our team...

  • Complex Claims Specialist

    6 months ago

    East Melbourne, Australia Blake Oliver Consulting Full time

    An East Melbourne based boutique Brokerage with an incredibly strong reputation is seeking a Technical Claims Specialist to join their team. Located close to public and offering some excellent benefits including hybrid working this is an opportunity not to be missed for those looking to work closer to home. As a Technical Claims Specialist, you will handle...

  • Large Loss Property Claims Specialist

    6 months ago

    Hawthorn East, Australia Mayday Recruitment Full time

    Establish a new role and make it your own - Outstanding company culture with excellent tenures - Competitive salary depending on experience MAYDAY Recruitment is excited to be working for an innovative, ambitious and ever-growing organisation in the insurance industry. Our client is people-focused, provide real support for their customer's individual needs...

  • Claims Specialist

    2 weeks ago

    Hawthorn East, Australia Assurant Full time

    **Why work with Assurant?**: We work with the world’s top brands to make smart devices simpler. Problems easier to solve. We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your...

  • Claims Specialist

    8 months ago

    Bentleigh East, Australia Bay Building Full time

    Newly formed Niche & Strata Team! - Suited to a confident people person, passionate about relationships - Drive the front-end process! **About the Role** We are actively seeking a **‘Claims Specialist’** to join our newly formed Niche & Strata team! We’re looking for someone with a passion for excellence to join the Niche Team and take on the role...

  • Vic - Claims Coordinator

    6 months ago

    Bentleigh East, Australia Bay Building Full time

    Work for a well-known national insurance builder based in East Bentleigh - Take your customer service & admin skills to the next level - Build your knowledge of the insurance & construction industries **About Us** **About the Role** Reporting to the Manager | Operations, you will be responsible for the day-to-day customer service and administration of...

  • Injury Recovery Claims Advisor

    6 months ago

    Burwood East, Australia Davidson Group Services Full time

    **Injury Reccovery claims Advisor** Join a well known community based organisation for a 6-month contract as a Claims Management Specialist. Your role will involve effectively managing personal injury compensation claims and coordinating return-to-work efforts. **Responsibilities**: - Communicate with claimants, employers, and other stakeholders involved...

  • Rehabilitation Specialist

    7 months ago

    Hawthorn East, Australia Coles Supermarkets Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: Coles Group Insurance protects our team...

  • Claims Management Specialist

    4 weeks ago

    Burwood East, Victoria, Australia Country Fire Authority Full time

    About this RoleWe are seeking a skilled Claims Management Specialist to join our team at the Country Fire Authority (CFA).Key Responsibilities:Lead and motivate a team delivering injury recovery and compensation services for CFA employees and volunteers.Monitor and enhance team performance to meet CFA standards and support capability growth.Provide...

  • Claims Management Specialist

    1 month ago

    East Melbourne, Victoria, Australia Gallagher Full time

    OverviewGallagher is a leading global insurance provider with a presence in over 130 countries, employing over 53,000 staff worldwide.We pride ourselves on being socially responsible and ethical, as reflected in our Shared Values, The Gallagher Way. We have been recognized for our commitment to diversity and inclusion, earning awards such as Insurance...

  • Compensation Claims Assurance Manager

    3 months ago

    Burwood East, Australia Country Fire Authority Full time

    The CFA are proud of the work we do, protecting lives and property, 24 hours a day, 7 days a week. With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experience and backgrounds, recognising the unique value they bring to CFA. Want to read more about the Country...

  • Compensation Claims Risk Manager Position

    4 weeks ago

    Burwood East, Victoria, Australia Country Fire Authority Full time

    Career Opportunities at Country Fire Authority">We are seeking a highly skilled Compensation Claims Risk Manager to join our team. As a key member of our organization, you will be responsible for overseeing claims management for CFA's Employee Work Cover and Volunteer Compensation schemes.This role will involve leading a team to provide high-quality service...

  • Claims Coordinator

    6 months ago

    Bentleigh East, Australia Bay Building Full time

    Opportunity for mid level customer service professional - Permanent Full Time - Free Parking, Hybrid working - Work Locations - Melbourne | Brisbane| Sydney| Adelaide **About Us** Bay Building Services is a market leader when it comes to insurance building in Australia. Operating nationally, for 40 years we specialise in repairs to domestic and commercial...

  • Compensation Claims Assurance Director

    3 weeks ago

    Burwood East, Victoria, Australia Country Fire Authority Full time

    Job OverviewThe Country Fire Authority is seeking a skilled Compensation Claims Assurance Manager to oversee claims management for Employee Work Cover and Volunteer Compensation.About the RoleThis key position ensures compliance with legislation, processes, and stakeholder needs. You will lead a team to provide high-quality service in claims management,...

  • Compensation Claims Assurance Manager

    1 month ago

    Burwood East, Australia Country Fire Authority Full time

    About this role Located at CFA Headquarters, Burwood East Fixed term, Full time to 30/01/ PTA 6 $, - $, pa (plus 11.5% superannuation) The CFA are proud of the work we do, protecting lives and property, 24 hours a day, 7 days a week. With over 51, volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace...

  • Risk Management Claims Specialist

    3 weeks ago

    East Melbourne, Victoria, Australia Gallagher Full time

    About UsGallagher is a leading global insurance broker and risk management firm with over 53,000 employees worldwide. We pride ourselves on being a socially responsible organization with a strong commitment to ethics and our Shared Values, The Gallagher Way.We are proud to have been recognized as one of the top insurance employers in Australia and a Best...

  • Customer Quality

    3 weeks ago

    Hawthorn East, Australia Bayer Full time

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Product Technologist Specialist

    4 weeks ago

    Hawthorn East, Victoria, Australia Coles Full time

    About the RoleAs a Product Technologist at Coles, you will play a crucial role in ensuring the safety, legality, and compliance of Own brand products within the Poultry & BBQ category.You will be responsible for working with cross-functional teams to deliver supplier accountability & performance in safety, legality, compliance, responsible sourcing, ethical...

  • Health & Wellbeing Advisor

    6 months ago

    Hawthorn East, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: Above all, we value the Health, Safety and...

  • Technical Specialist

    1 month ago

    East Lismore, Australia QBE Insurance Group Limited Full time

    Technical Specialist **Primary Details** Time Type: Full time Worker Type: Employee **Kickstart 2025 with an Exciting Career Opportunity as a Technical Specialist** **QBE is proud to have had a longstanding presence in the Northern Rivers community for over 20 years and is looking to grow our workers compensation team in Lismore!** Are you a technically...