Helpful Customer Support Specialist

3 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $40,000 - $60,000

Are you passionate about delivering exceptional customer experiences? We have an exciting opportunity for a Customer Service Officer to join our company on a permanent full-time basis.

The role involves providing frontline support to our customers, responding to their inquiries and resolving issues in a timely and professional manner. You will be the first point of contact for customers, providing them with accurate and helpful information to ensure their needs are met.

Key Responsibilities
  • Provides first level technical support to customers or redirects to the appropriate technical staff.
  • Enters daily orders in an accurate and timely manner into the ERP (EPICOR).
  • Actively involved in resolving customer issues and complaints.
  • Processes credit claims for retailers and enter RMAs into the ERP.

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